Field Service Technician II - Reno, NV

Powering Reliability, Supporting Mission-Critical Systems: Join the Future of Power Quality Solutions!

MEPPI's Service Center Division (SCD) is seeking a dedicated and technically skilled Field Service Technician – Power Quality to support and maintain our industry-leading UPS systems and associated power electronics. In this hands-on role, you'll deliver expert on-site services, troubleshoot complex electrical systems, and help ensure uninterrupted power for our customers' most critical operations.

What You'll Do:

• Deliver On-Site Service: Perform start-up, preventative maintenance, remedial repairs, field modifications, and system testing on single and three-phase uninterruptible power supplies (UPS) and peripherals.
• Troubleshoot & Repair: Identify and resolve electrical, electronic, and control issues using schematics, test equipment, and one-line facility drawings—repairing or replacing components as needed.
• System Diagnostics: Diagnose power quality system malfunctions to the board level with minimal supervision, ensuring timely and effective resolution of both routine and non-routine failures.
• Customer Support: Provide technical support to internal teams, third-party service partners, and end users across various industries.
• Evaluate Product Condition: Inspect and test returned UPS systems and components to determine failure modes and operational readiness before return to factory.
• On-Call Emergency Support: Participate in a rotating on-call schedule to provide rapid-response emergency service when critical uptime is at risk.
• Technical Documentation: Maintain thorough service records and develop clear technical reports outlining service activities, findings, and recommendations.
• Collaborate on Improvements: Partner with engineering and other departments to recommend upgrades and service strategies that enhance system performance and reliability.
• Promote Service Offerings: Recommend maintenance plans or equipment upgrades (e.g., battery enhancements) to support long-term system investment.
• Guide and Mentor: Assist junior technicians in complex diagnostics and share best practices for field service excellence.
• Report & Reimburse: Submit accurate expense reports in a timely manner following company policy.

What You Bring:

• Education & Experience: Associate degree in Electrical/Electronics or related technical field with 4+ years of experience servicing UPS or electronic power systems—or equivalent combination of education and hands-on experience.
• Certifications: OSHA-10 Construction and NFPA-70E certifications required.
• Technical Expertise: Proficiency with electrical/electronic test equipment; strong understanding of UPS products, data center electrical infrastructure, and power system schematics.
• Analytical Skills: Advanced problem-solving and diagnostic capabilities to identify root causes and recommend actionable solutions.
• Communication: Excellent interpersonal and customer-facing communication skills; ability to explain complex systems to non-technical users.
• Computer Skills: Proficiency with Microsoft Office and familiarity with ERP/MRP systems.
• Valid Driver's License: Required for travel to customer sites and vehicle rentals as needed.

What's in It for You?

• Comprehensive Health Coverage: MEPPI covers 90% of the cost for medical, dental, and vision insurance—keeping you and your family protected.
• Retirement Plans: 401(k) with up to 4% company match to help you plan for the future.
• Paid Time Off: Earn vacation after just 90 days and enjoy 12 paid holidays annually.
• Growth & Development: Access to training programs, mentorship, and professional certifications to support your career growth.
• Employee Benefits: Participate in profit sharing and take advantage of exclusive employee discounts.
• Competitive Salary: Pay is approximately $33.00 to $35.00 per hour based on relevant work experience and qualifications.

Why MEPPI?

At MEPPI, your work supports the power infrastructure that drives industries and communities. As a proud U.S. affiliate of Mitsubishi Electric, we lead the way in innovative energy and transportation solutions. Be part of a team that values technical excellence, customer focus, and continuous innovation.

About Us:

Mitsubishi Electric Power Products, Inc. (MEPPI) is a recognized leader in power systems, rail transportation, and large-scale visual display markets in North America. Join us in building the future of power reliability and infrastructure resilience.