Field Service Technician II

Field Service Technician II

Powering Reliability, Protecting Critical Systems: Supporting the Future of Power Quality Solutions!

MEPPI's Service Center Division (SCD) is seeking a Field Service Technician II to support the troubleshooting, repair, testing, and maintenance of single- and three-phase uninterruptible power supplies (UPS) and related peripherals. In this role, you will work hands-on with power quality systems that support mission-critical facilities, ensuring reliable and continuous power solutions for our customers.

What You'll Do:

Deliver On-Site Support: Perform start-up services, preventative and remedial maintenance, field modifications, and testing of UPS and power quality equipment at customer sites.

Troubleshoot with Expertise: Identify, evaluate, and repair routine product failures; troubleshoot system malfunctions down to the board level within UPS systems with minimal guidance. Escalate non-routine failures to leadership as needed.

Support Customers & Partners: Provide technical support to internal and external customers, including third-party service organizations and end users. Coordinate technical sales and service support activities, including emergency service calls.

Respond When It Matters Most: Schedule and provide emergency technical support and on-call field service to ensure customer system reliability.

Collaborate for Better Solutions: Work with cross-functional MEPPI teams to identify product solutions that improve system performance, protection, and long-term reliability.

Inspect & Analyze Equipment: Inspect, test, and document failed products, components, and systems prior to factory return to determine defects and operational status.

Document with Accuracy: Maintain detailed service records and develop thorough documentation related to repairs, inspections, and analysis of UPS and/or energy storage equipment.

Mentor & Support the Team: Provide guidance to less experienced technicians on troubleshooting system failures.

Stay Professional: Attend project meetings as required and submit accurate and timely expense reports in accordance with company policies.

What You Bring:

Education: Associate degree in Electrical/Electronics or a related technical field and/or four (4) years of experience troubleshooting and repairing technical, electrical, and/or electronic products—or equivalent education and experience.

Technical Skills: Intermediate knowledge of UPS products, services, and peripherals, including common electrical equipment used in data center environments.

Hands-On Expertise: Advanced proficiency with mechanical and electronic test equipment, including operation, data collection, and reporting.

Problem-Solving Ability: Advanced analytical and troubleshooting skills to support complex field service activities.

Communication: Advanced interpersonal, communication, and presentation skills to effectively engage with customers, employees, and suppliers.

Technical Knowledge: Ability to read and interpret detailed equipment schematics and facility one-line drawings.

Technology Proficiency: Advanced computer skills with emphasis on Microsoft Office products, MRP/ERP systems, and company timekeeping and expense reporting tools.

Additional Requirements: Basic knowledge of communication and networking protocols. OSHA-10 Construction and NFPA-70E certifications.

What's in It for You?

Competitive Pay: Earn a competitive hourly rate, with final compensation based on experience and qualifications.

Comprehensive Health Coverage: MEPPI covers 90% of the cost of medical, dental, and vision plans.

Retirement Plans: Plan for your future with our 401(k) program, including a company match.

Generous Paid Time Off: Enjoy vacation time plus 12 paid holidays each year.

Career Development: Grow your skills through professional training, certifications, and tuition assistance.

Exclusive Employee Benefits: Take advantage of profit sharing and discounts on MEPPI products and services.

Why MEPPI?

At MEPPI, you're not just another employee—you're part of a mission to innovate and make an impact. As a U.S. affiliate of Mitsubishi Electric, we provide a collaborative, forward-thinking environment where your work helps protect critical infrastructure and shape the future of energy solutions.

About Us:

Mitsubishi Electric Power Products, Inc. (MEPPI) is a leader in North America's power systems, rail transportation, and large visual display markets. Join a global organization that's driving the future of energy and infrastructure solutions.

Equal Opportunity Employer: MEPPI is committed to creating an inclusive workplace. We welcome applications from all backgrounds and ensure fair consideration for every candidate.

Notice to Agencies and Search Firms: MEPPI is not accepting unsolicited resumes from agencies or search firms for this position. Resumes submitted without a signed agreement will become the property of MEPPI, and no fee will be paid for placements resulting from unsolicited referrals.