Electrical Support Engineer II - Inverters

Technical Support Specialist II

MEPPI's Service Center Division (SCD) is seeking a skilled and analytical Technical Support Specialist II to provide expert technical assistance for assigned products and services. This role is essential in supporting internal teams, authorized service providers, and end users by delivering timely solutions, conducting data-driven analyses, and contributing to product and service excellence across the organization.

This position is based at MEPPI's North American Headquarters in Warrendale, Pennsylvania—just outside Pittsburgh! You'll be part of a collaborative, high-energy environment at the heart of our operations. Considering a move? Relocation assistance is available to help make your transition smooth and stress-free. Join us in Pittsburgh—a city known for its innovation, affordability, and unbeatable quality of life!

What You'll Do:

• Provide Expert Technical Support: Deliver system- and facility-level technical support for MEPPI products, assisting internal teams, Authorized Service Providers (ASPs), and end users to resolve complex product issues and ensure operational excellence.
• Manage Field Incident Tasks: Track and oversee field incident tasks assigned to operating divisions from initiation through completion, ensuring thorough documentation and follow-through.
• Support RCA & Quality Investigations: Collaborate with operating divisions to support Root Cause Analysis (RCA) investigations, quality assurance activities, and continuous improvement initiatives.
• Analyze & Report Performance Trends: Compile data, perform detailed analyses, and present findings on product failures, incident trends, and design change recommendations for internal and external audiences.
• Maintain Technical Documentation: Develop, update, and distribute technical bulletins, troubleshooting guides, and service communications. Ensure all documentation complies with quality system requirements and version control standards.
• Enhance Technical Processes: Assist in developing, reviewing, and improving technical support procedures and workflows to optimize team efficiency and service delivery.
• Support Remote Monitoring Solutions: Provide technical assistance for remote monitoring software associated with MEPPI products, including issue resolution, software documentation, and customer support. Maintain the software database and manage version control processes.
• Serve as a Technical Liaison: Act as a communication bridge between MEPPI divisions, expatriates, and equipment groups to share information, escalate issues, and coordinate technical responses.
• Produce Technical Communications: Prepare and distribute technical reports, correspondence, and presentations that clearly communicate findings, recommendations, and action items.
• Perform Fieldwork & Presentations: Participate in field activities to deliver direct technical support and on-site testing. Conduct technical presentations for internal teams, partners, and customers as needed.
• Promote Collaboration & Professionalism: Advance the division's goals and uphold MEPPI's professional image through responsive, cooperative interactions with other departments, customers, and suppliers.

What You Bring:

Education: Bachelor's degree in a technical discipline with 3–5 years of experience providing technical or field support for products and systems—or an equivalent combination of education and experience.

• Solid technical understanding of assigned products and remote monitoring systems.
• Advanced knowledge of field acceptance testing, data analysis, and related tools.
• Familiarity with safety standards and industry regulations (UL, NEC, IEC).
• Strong analytical and problem-solving abilities.
• Exceptional communication, presentation, and interpersonal skills.
• Proficiency in Microsoft Office applications and MRP/ERP systems.

What's in It for You?

• Comprehensive Health Coverage: We've got you covered—MEPPI pays 90% of medical, dental, and vision plan costs, so you can focus on your health and wellbeing.
• Retirement Plans: Secure your future with our 401(k) plan, featuring up to 4% company match.
• Generous Paid Time Off: Enjoy a healthy work-life balance with vacation eligibility after 90 days, plus 12 paid holidays each year.
• Professional Growth: Advance your career with access to professional training programs and educational assistance opportunities.
• Exclusive MEPPI Perks: Enjoy profit sharing, on-site access to our 24/7 fitness center in Warrendale, PA, and participate in our Wellness Program designed to support employees and their families.

Why MEPPI?

At MEPPI, you'll join a team committed to powering the future with innovative, reliable solutions. As a U.S. affiliate of Mitsubishi Electric, we are leaders in power systems, rail transportation, and energy infrastructure. Your expertise will play a direct role in ensuring the continued success and performance of our world-class products.

About Us: Mitsubishi Electric Power Products, Inc. (MEPPI) is a leader in the North American power systems, rail transportation, and large visual display markets. Join us and be part of a global team shaping the next generation of energy and transportation solutions.

Equal Opportunity Employer: MEPPI is dedicated to fostering an inclusive, diverse workplace where all individuals are valued and given equal opportunities to succeed.

Notice to Agencies and Search Firms: MEPPI does not accept unsolicited resumes from third-party agencies. Any resumes submitted without a signed agreement become the property of MEPPI, and no placement fees will be paid.