Field Service Technician - Remote Eligible

Mitel Field Service Technician

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview

Perform on-site or remote servicing, repair and/or installation of Mitel's MiVoice, MiCollab and MiContact Centre products. This position may include any aspect of field support, and is not limited to system hardware and software, PC's, and networking/wireless networking. Provide technical support to customers on operational or maintenance aspects of system equipment. Serve as customer contact on technical and service related problems.

Responsibilities

• Provide field service and customer care for the Canadian Field Service's clientele.
• Perform routine and emergency service calls and MAC work (moves, adds, changes).
• Perform software/hardware installations and upgrades on Mitel hardware and applications during regular and non-regular business hours.
• Provide technical expertise and site-specific knowledge to Sales team when required.
• Technical lead for installation of Mitel product & applications for direct clients, and dealers (Professional Services).
• Participate in on-call service coverage and work the necessary overtime to meet deadlines.

Requirements

• Successful completion of College or University program in Computing and IT technology or Telecommunications. May substitute with a minimum 4 to 6 years of related experience along with industry related certifications.
• Obtained or working towards CCNA, MCTS (or equivalent) certification.
• Certification and experience on Mitel's current suite of applications.
• Experience and excellent understanding of MS Active Directory (certification desired).
• Experience and excellent understanding of vmWare (minimum VTSP certification desired).
• Excellent understanding of Networking, LAN and TCP/IP and troubleshooting.
• Good understanding of PRI, SIP trunking, IP trunking.
• Possess excellent written and oral communication skills.
• A valid driver's license and driving record that meets Mitel's minimum insurance standards is required.
• A valid passport is required.

Additional Skills

• Experience with unified messaging and unified communications (MS Teams; MiCollab).
• Experience with MS client and server OS.

Mitel offers a comprehensive benefit program which includes Medical, Dental, Vision, Life and Disability Insurance, RRSP matching, Paid time off (holiday, vacation and sick), Employee Assistance Program, Reward and Recognition Programs and more! Benefits may vary based on full-time or part-time employee status.