Bilingual Grants Support Coordinator

Grants Support Coordinator

Mitacs is looking for a fully bilingual Grants Support Coordinator to provide administrative support and customer service to our various clients, both internal and external. Responsible for front-line help, this position participates in triaging and assists with application entry, in addition to daily grants support tasks, such as application eligibility reviews and processing outcome letters. The ideal candidate must be able to communicate in a professional manner in both English and French, possess a customer-oriented focus, and have strong problem-solving skills. This position reports to the Team Lead, Grant Management within the Service Delivery Department.

Key Responsibilities

• Provide exceptional customer service by fostering a welcoming, positive, attentive, and proactive relationship with the team
• Use knowledge and tools available to triage and carry out assignments in the shared Grants inbox
• Process extension requests and other project change requests as assigned

Administration

• Assist in maintaining the department's SharePoint site and metrics trackers
• Assist the team with the application intake and data entry, as well as other daily pre-approval tasks such as the administrative and eligibility review of applications, outcome letters, revised proposals and follow ups on incomplete applications
• Ensure accuracy of data captured in our systems and logging of all required documents and information
• Assist with UAT of new systems and tools
• Other tasks as required to support department goals

Required Skills and Experience

• Post-secondary education
• Fluent in both written and spoken French and English with highly professional communication skills
• Technological savvy and curiosity, with an interest in learning and testing new software and applications
• Highly developed interpersonal skills with a passion for customer service and helping others
• High proficiency with the Microsoft Office suite of products (SharePoint, Word, Excel, PowerPoint, Outlook)
• Self-motivated, able to work independently and in a team environment, as well as balance the needs of a number of individuals
• Proven office management and administrative experience handling a wide range of duties
• Excellent time management skills and ability to multitask and prioritize work

Hiring Range: $47,360 - $56,240

Hiring and Salary Range Transparency

Typically, employees are hired, transferred, or promoted within the salary range, specifically between the minimum and midpoint in the hiring range. The salary range refers to the range of base salaries for a given position, encompassing the minimum and maximum amounts. The midpoint of the range is positioned approximately halfway between the minimum and maximum, indicating a fully qualified employee with comprehensive job knowledge and experience for the role. Only in rare and exceptional circumstances, where a candidate has the experience, skills, and expertise that far exceed those required for the position, would we consider paying above the hiring range for this role.

Equity, diversity, and inclusion (EDI) and decolonization are core values at Mitacs. We believe a diverse workforce comprised of individuals with different ideas, strengths, interests, and backgrounds (e.g., gender identities and expressions, Indigeneity, race, abilities, sexual orientation, and other identities) are crucial to our success. We welcome everyone to apply and encourage you to connect with us if you require accommodations during the recruitment process.

Mitacs is proud to have been named as a 2024 Workplace Impact Award Winner by Diversio the leading global platform for workplace inclusion. The award recognizes organizations that are making measurable, systems-level progress in embedding equity, diversity, and inclusion (EDI) across their operations, and leading change in how people experience work.