Contact Center Customer Service Representative - Weekday

Customer Service Representative (CSR)

We're hiring a Customer Service Representative (CSR) to join our Customer Care Department in Lowell, AR. This full-time, in-office role plays a vital part in supporting daily operations in a fast-paced contact center environment. You'll interact with customers, technicians, dispatchers, and managers to schedule appointments, resolve concerns, and ensure daily scheduling runs smoothly. If you're detail-oriented, organized, and enjoy helping people—this is a great opportunity for you.

Key responsibilities include:

• Answer incoming calls and assist customers with scheduling, rescheduling, and general inquiries
• Ensure all daily appointments are properly scheduled and confirmed
• Communicate clearly with service technicians, dispatchers, operations managers, and fellow CSRs
• Resolve customer concerns professionally and escalate issues when necessary
• Accurately enter and update information in dispatching/scheduling software
• Manage multiple tasks and stay organized in a busy, fast-paced environment

Must-haves:

• Strong verbal and written communication skills
• Basic computer skills and ability to learn new software (training provided)
• Excellent attention to detail and time management
• Friendly, dependable, and team-oriented attitude
• Reliable attendance and punctuality
• Must pass a background check and drug screening

Nice-to-haves:

• Previous experience in customer service, dispatch, or call center roles
• Familiarity with dispatch or scheduling software (e.g., ServiceTitan or similar)
• Experience working in a fast-paced, high-call-volume environment

Working conditions:

• Office-based position with regular phone and computer use
• Fast-paced environment, especially during busy seasons or high-demand periods
• Requires the ability to stay organized and multitask throughout the day

Compensation & benefits:

• Hourly pay plus performance bonuses or incentive pay
• Health, dental, and vision insurance (for full-time employees)
• Paid time off and paid holidays
• 401(k) or retirement plan
• Opportunities for growth and advancement

Why join us:

• Join a supportive and reliable team that values great customer service
• Work in a stable company where your contributions are appreciated
• Competitive pay, strong benefits, and room to grow
• Make a real impact every day by helping customers and supporting the operations team