Unified Communication - AI Automation / Integration Engineer

AI Staff Engineer – Voice AI & Agentic Systems

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

Datavant is a technology-first company on a mission to transform the future of data-driven healthcare. As we transition toward an agentic agent–focused organization, we are redefining how automation, AI, and modern cloud technologies come together to create seamless and intelligent experiences.

Role Overview

We are seeking an AI Staff Engineer – Voice AI & Agentic Systems to serve as a technical leader and architect for Datavant's next-generation Voice AI and Agentic Agent platforms. This role goes beyond implementation: you will set technical direction, define architecture standards, and mentor engineers while building production-grade Voice AI systems operating at enterprise scale. You will own the design and evolution of LLM-driven, voice-first workflows across CCaaS, IVA, and internal automation platforms—ensuring they are secure, observable, compliant, and resilient. This role partners closely with Product, Security, Telecom/UCC, and Data teams to turn strategy into working systems.

Key Responsibilities

Technical Leadership & Architecture

• Act as staff-level technical owner for Voice AI and Agentic Agent architecture across Datavant.
• Define reference architectures, best practices, and design patterns for Voice LLM workflows, orchestration, and integrations.
• Lead technical decision-making for build vs. buy, platform selection, and long-term scalability.

Voice AI & Agentic Workflow Engineering

• Design and implement end-to-end Voice AI systems using LLMs, NLMs, NLP/NLU, STT, and TTS technologies.
• Build agentic, multi-step conversational workflows capable of tool use, memory, escalation, and human handoff.
• Optimize real-time and near-real-time Voice AI performance (latency, accuracy, reliability).

Platform & Integration Engineering

• Architect and build API-first, event-driven systems integrating CCaaS platforms, data pipelines, and AI services.
• Integrate with CCaaS and Voice platforms (e.g., Five9, Genesys, NICE, Cognigy, Kore.ai, PolyAI, or similar).
• Ensure clean interfaces between AI agents, telecom infrastructure, and downstream systems.

Security, Compliance & Reliability

• Partner with Security and Legal to ensure HIPAA, HITECH, and privacy-by-design compliance across all Voice AI workflows.
• Implement observability, auditing, and reporting for AI decisions, conversations, and outcomes.
• Design systems that are fault-tolerant, testable, and production-ready.

Mentorship & Cross-Functional Influence

• Mentor senior and mid-level engineers in AI, Voice, and distributed systems design.
• Influence roadmap and prioritization through strong technical partnership with Product and Leadership.
• Raise the technical bar through reviews, documentation, and shared standards.

Required Qualifications

8+ years of experience in software engineering, with significant focus on AI, automation, or platform engineering. Deep hands-on experience with Voice AI systems, including: LLMs, NLMs, NLP/NLU Speech-to-Text (STT) and Text-to-Speech (TTS) Real-time conversational workflows Strong experience designing agentic or autonomous AI systems Proven expertise in API architecture, distributed systems, and integrations Experience with CCaaS / Voice platforms (Five9, Genesys, NICE, or similar) Strong proficiency in Python or another modern backend language (Node.js, Java, Go) Demonstrated ability to lead technically without direct authority Excellent communication and documentation skills

Preferred Qualifications

Hands-on experience with AI orchestration frameworks (LangChain, LangGraph, AutoGen, CrewAI, or similar) Experience deploying AI systems on AWS (certification a plus) Familiarity with telecom, IVR, call routing, and speech pipelines Experience with analytics, telemetry, and reporting platforms (e.g., Power BI, Fivetran, MuleSoft) Prior experience operating AI systems in regulated environments

Why Join Datavant?

Lead high-impact Voice AI initiatives at enterprise scale Shape Datavant's agentic AI strategy and technical foundation Work on cutting-edge AI + CCaaS problems with real-world healthcare impact Collaborate with senior leaders across Product, Security, and Engineering Build systems that matter—used by customers, partners, and internal teams every day

Datavant is committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Datavant's total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is: $110,500—$130,000 USD.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here.