Services Manager, Network & Mobility

Services Manager, Network & Mobility

Do you have a passion for enabling business with top-tier technology? Do you thrive in a fast paced and ever-evolving environment? Then we have the next career move for you! We are ARCO, a Family of Construction Companies. The Services Manager, Network & Mobility leads the strategy, design, and operations for ARCO's network and mobile technologies. This role partners with the business for growth opportunities, manages the network and mobility team, establishes service level agreements, and oversees day-to-day operations. Responsibilities include accountability for network operations personnel, monitoring and responding to SLA breaches, supporting budget management, and deploying proactive strategies for future network enhancements. Hands-on experience with Meraki environments, Azure networking, and physical network design is essential.

We are dedicated to the well-being of our associates and are proud to be consistently recognized as a Best Place to Work. Our compensation and benefits package not only supports our associates and their families but benefits local communities and communities around the world.

+ Industry-leading performance-based bonus program

+ Employee Stock Ownership Plan (ESOP)

+ Traditional and Roth 401k

+ Tuition reimbursement for associates

+ Scholarship for associates' children up to $28,000 per child

+ 1-month paid sabbatical after every five years of employment, plus $5,000 for travel

+ 1-week paid volunteer leave each year

+ 100% charitable match

+ Medical, dental, and vision insurance coverage

+ 100% paid 12-week maternity leave

At ARCO, our first core value is to treat people fairly and do the right thing. We are committed to building and sustaining a culture that supports diversity and inclusion. We are proud to be a drug-free workplace and an equal opportunity employer, and all qualified applicants will receive consideration for employment. From recruiting, training, and hiring practices to selecting our subcontractors, we understand that diversity of all those involved in the construction process enhances our ability to deliver the best solutions to our customers. We hire the best and the brightest from across the country – constructing a team of experts in architecture, design, engineering, project management, and business services.

A Day In The Life

+ Strategic Leadership: Define the long-term roadmap for the enterprise network, customer networks, wireless infrastructure, and mobile device environment.

+ Network Architecture: Oversee the design, implementation, and maintenance of scalable and secure network infrastructures, including LAN, WAN, wireless, and cloud (Azure) networking.

+ Mobility Management: Manage the entire lifecycle of the organization's mobile devices, hotspots, and available services.

+ Team Management: Lead, mentor, and develop a team of network and mobility engineers and specialists to achieve operational excellence.

+ Project Management: Plan and oversee major network and mobility initiatives, from initial design through deployment and ongoing support.

+ Security & Compliance: Implement and enforce network and mobility security policies, including firewall and VPN technologies, to protect organizational data and systems.

+ Vendor Management: Manage relationships with external vendors and service providers to ensure service level agreements (SLAs) are met and performance standards are maintained.

+ Operations & Troubleshooting: Provide high-level technical support, lead incident response efforts, document and track KPI's and perform network analysis to ensure optimal performance and reliability.

+ Budget & Funding: Manage the budget for mobility and network services. Advocate for additional funding projects. Negotiate contracts with network providers, vendors, and third-party support services.

Necessary Qualifications

+ Bachelor's degree in Computer Science, Information Technology, or a related field

+ 5 –10 years or more, in a lead or Manager role, overseeing multiple network location

+ Cisco CCNP/CCIE are highly desirable but not required

+ Excellent communication skills, able to convey complex technical concepts to non-technical audiences

+ Strong analytical and problem-solving abilities, especially in high-pressure situations

+ Outstanding project management, organizational, and time management skills.

+ Effective leadership and strategic planning capabilities, with a track record of influencing, developing and managing high-performing teams.

+ Demonstrates understanding of network architecture and protocols (such as TCP/IP, BGP, OSPF).

+ Hands-on experience with Meraki network devices.

+ Proficiency in wireless networking, VPN technologies, and intrusion detection systems.

+ Knowledgeable in managing enterprise mobility teams supporting Apple and Android platforms.

+ Experience with cloud networking (AWS, Azure) and automation scripting (e.g., Python).

+ Familiarity with network monitoring tools like SolarWinds.

+ Operational experience with deploying new offices from circuit ordering to equipment placement

Make Your Move

We are proud to be one of the fastest-growing, privately-owned companies in America, celebrating over 30 years of experience as design-build experts. We have completed over 6,300 design-build projects across 48 states and 48 major cities nationwide. We ranked #4 out of the top 100 design-build companies in the U.S. and #17 on ENR's Top 400 Contractors list of 2024. Most importantly, our clients like us, trust us and want to do business with us. We are looking for people with the same enthusiasm, passion, and respect for the hard work that brought us to where we are today. Are you a person that can make a difference at ARCO? If the answer is, "Yes!" we look forward to meeting you.