Service Contract Associate

Service Contract Associate

Zurich North America is hiring multiple Service Contract Associates to join our Vehicle Service Contract team! We are open to hiring talent for various virtual positions to work a shift between the hours of 7am – 8pm Pacific Standard Time. With direct supervision, investigates, evaluates, and concludes low exposure, low complexity, mechanical breakdown claims by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service. Determines causes of failures and reviews specific contract language to apply applicable coverage for loss. Provides technical support to external sales staff and communicates primarily with service shops, dealership personnel, and claimants to gather information and resolve claims.

Service Contract Associates are responsible for a variety of tasks:

• Field incoming calls from dealerships, service shops, and inspectors regarding low exposure, low complexity, mechanical breakdown claims.
• Determine applicable contractual coverage and most appropriate replacement/repair solution.
• Work to have a timely resolution to claims by negotiating costs and labor hours associated.
• Ensure customer service by proactively communicating information, responding to inquiries, and following customer protocols.

Basic Qualifications:

• High School Diploma or Equivalent and 2 or more years of experience in the Automotive repair area OR
• Bachelor's Degree and 1 or more years of experience in the Automotive Repair area OR
• Zurich approved Apprenticeship program including an Associate Degree and 1 or more years of experience in the Automotive repair area AND
• Customer service experience

Preferred Qualifications:

• Experience in auto industry areas of service repair, auto technology, parts department, machinist, powersports technician, service management or service advisor
• Strong communication and negotiation skills
• Ability to multi-task
• Organization and time management skills
• Experience with collaboration and working across work groups
• ASE

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. The proposed hourly rate for this position is $22.02 - $26.00, with short-term incentive bonus eligibility set at 5%.

Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging.

Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation.