Senior Staff Software Engineer, Backend - Platform (core Automation)

Join Coinbase's Core Automation Team

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

The Core Automation team envisions a future where AI-powered operations lead to seamless, delightful experiences for customers and maximum value for shareholders. Towards this vision, our strategy is to 1) start with automating two key areas with Agentic AI: Customer Support and Compliance, 2) incorporate learnings from this automation experience and build primitives and orchestration solutions that allow us to scale and 3) scale across a variety of domains enabling AI to enhance every part of customer experience and internal processes. It's day 1 for us. We're laser focused on automating customer support and compliance processes today. This is not just focused on driving efficiencies by automating manual processes, but reimagining what processes and systems must look like in a fully AI driven automated world, and then bring that vision to reality working across cross functional teams to offer a delightful customer experience, improving compliance posture and delivering outsized shareholder value.

Job Duties

Design and implement Agentic AI systems that power Coinbase's customer support experience and compliance processes

Design a platform (primitives, orchestration platform, tools, etc.) that would allow other domains to quickly leverage Agentic AI to automate their processes

Interact with stakeholders in many different organizations that build Coinbase products or are responsible for financial operations

Participate in shaping of the strategy and execution path of Coinbase Platform

Manage individual projects priorities, deadlines and deliverables with your technical expertise

Mentor and train other team members on design techniques and coding standards

Write high quality, well tested code to meet the needs of your customers

Job Requirements

12 + years of experience in backend software engineering using Golang or similar languages

Experience getting LLM based application to production

Proven track record of delivering impactful solutions that power significant customer flows and processes

You've experience in architecting and developing solutions to ambiguous problems with significant impact

Strong technical knowledge of building distributed systems that process massive scale

Solid communication skills and ability to communicate to stakeholders with various technical and non-technical backgrounds

Relentless drive to set and perseverance to achieve ambitious goals

Passion for building an open financial system that brings the world together

Nice To Haves

Experience with LLM and Agentic AI. Measuring and improving LLMs' grounding to a given corpus and experience reducing hallucinations is a big plus.

Experience in the customer support, compliance or financial crimes domains

Experience having made build/buy decisions

Pay Transparency Notice: Depending on your work location, the target annual base salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, vision and 401(k)). Base salary range shown. Total compensation also includes equity and bonus eligibility and benefits: $253,895—$298,700 USD

Commitment to Equal Opportunity: Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.