Senior Computer User Support Specialist

Senior Computer User Support Specialist

GovCIO is currently hiring a Senior Computer User Support Specialist for our program with the US Coast Guard. This position will be located in St. Louis, MO and will be a hybrid remote position.

Responsibilities:

• Provides technical support for computers and associated networks.
• Installs, troubleshoots, services, and repairs personal computers and network equipment.
• Provides personal computer, hardware, and software support.
• Connects personal computers and terminals to existing data networks.
• Maintains network diagrams and circuit records.
• Instructs users in the use of personal computers and networks.
• Investigate information, network, and communications needs of users and makes recommendations regarding software and hardware purchases.
• Performs basic PC, PBX, and network software programming.
• Confers with staff, users, and management to establish requirements for new systems or modifications.
• Installs and performs minor repairs to hardware, software, and peripheral equipment.
• Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location.
• Maintains record of daily data communication transactions, problems, and remedial action taken, and installation activities.
• Develops training materials and procedures, and/or trains users in the proper use of hardware and software.

Qualifications:

• Bachelor's with 8+ years (or commensurate experience)
• Clearance Required: Must be clearable up to an active Secret clearance M066

Company Overview:

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect:

Interview & Hiring Process:

• Virtual video interview conducted via video with the hiring manager and/or team.
• Camera must be on.
• A valid photo ID must be presented during each interview.
• Enhanced Biometrics ID verification screening.
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment *Available to full-time employees

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range: USD $75,000.00 - USD $82,000.00 /Yr.

Location: US-MO-St. Louis

ID: 2025-6715

Category: Information Technology

Position Type: Full-Time