Sales & Marketing Operations Manager

Drury Hotels

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

Incentives - Quarterly bonuses based on hotel results

Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights

Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

Retirement - Company-matched 401(k)

Award-winning - Ranked among Forbes' Best Midsize Employers (2023)

Summary

Under general direction, this position will serve as a strategic partner to manage the operational and analytical functions of the sales organization. This position will work closely with the VP of Sales and departmental leaders to provide support in leading project management, reporting, presentations, and data analysis.

Responsibilities and Duties

Manages the development, implementation, and maintenance of sales and marketing performance and business technology platforms.

Partners with sales leadership to drive the business initiatives forward, specifically acting as a liaison between sales, NCC, marketing, and other business units (IT, accounting, revenue management, operations) to improve performance.

Supports the sales organization in budgeting and financial tracking.

Develops and maintains dashboards and KPIs to monitor sales team performance.

Identifies key opportunities for business improvement through analytics, quantitative insights, and good business sense.

Basic Qualifications:

Five or more years of experience in sales organization support or sales leadership.

Knowledge, skill, and mental development equivalent to four years of college, preferably in business management or a related field.

Demonstrated expertise in managing multiple projects.

Excellent written and verbal communication skills.

Ability to provide feedback and give direction to peers of all levels.

Requires the ability to communicate clearly in English, both orally and in writing.

Required Qualifications:

Requires computer skills and high proficiency in Microsoft Office.

Knowledge of SQL, Salesforce, or related tools is preferred.

Expectation to know or learn specific software and platforms used by Drury Hotels: Delphi, Workday, Stay by Agilysis, etc.

Requires effective time management and organizational skills.

Supervisory Duties:

Non-supervisory

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.

At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE