Patient Service Representative - Internal Medicine

Patient Service Representative

Come join our team as a full-time Patient Service Representative with BJC Medical Group in Internal Medicine located in Sunset Hills. This is a rare opportunity to join a great team! Outpatient- Medical Secretary heavy phones, 40-Hours per week, Day Shift, Benefit Eligible, NO CALL, NO WEEKENDS, NO HOLIDAYS.

BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region. Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve. Sunset Hills Adult Medicine specializes in Internal and Geriatric Medicine and is located in St. Louis County.

Role Purpose: The Patient Services Representative acts as the initial point of contact for front office activity and helps directs the patient flow process at the physician office. This position performs patient check-ins and appointment scheduling. This position also maintains patient financial records and may serve as a switchboard operator as needed.

Responsibilities:

• Handles telephone calls from patients and staff; forwards calls requiring triage.
• Performs receptionist duties with close attention to detail and professionalism.
• Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.
• Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.
• Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.

Minimum Requirements:

• Education: High School Diploma or GED
• Experience: 2-5 years

BJC Total Rewards: At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date. Disability insurance* paid for by BJC. Pension Plan*/403(b) Plan funded by BJC. 401(k) plan with BJC match. Tuition Assistance available on first day. BJC Institute for Learning and Development. Health Care and Dependent Care Flexible Spending Accounts. Paid Time Off benefit combines vacation, sick days, holidays and personal time. Adoption assistance.