LEAD Medical Support Assistant (clinics - Overnight)

Lead Medical Support Assistant

The Lead Medical Support Assistant (MSA) works in the VA St. Louis Health Care System in St. Louis, Missouri. The VA St. Louis Health Care System encompasses acute, sub-acute, and intermediate inpatient, nursing home, and comprehensive outpatient care at two Divisions, four Community Based Outpatient Clinics. The incumbent is assigned to lead a group of advanced MSAs and support the Supervisory MSA in an inpatient ward setting.

Major duties and responsibilities include, but are not limited to:

• Monitor and create employee work assignments.
• Resolve daily workplace issues and maintain efficient workflow.
• Assure coverage of all areas of responsibility.
• Ensure accurate and timely scheduling of appointments.
• Provide guidance to staff members to include changes in policy and procedures.
• Distribute and balance workload.
• Ensure MSA staff validate and update patient details.
• Monitor entrance of health information is integrated into CPRS.
• Screen/receive phone calls in a courteous and timely manner.
• Assist the supervisor or Training Specialist in training staff.
• Participate in patient care planning and management meetings.
• Provide customer support in a courteous, tactful and respectful manner.

Work Schedule: Midnight - 8:00 am; Days off vary with rotating weekends and Holidays

Requirements Conditions of Employment:

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• You may be required to serve a trial period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.

Qualifications:

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience and Education: Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education. One year above high school; OR, Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations:

• Lead Medical Support Assistant GS-07: Experience. One year of experience equivalent to the GS-6 grade level.
• Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:
• Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
• Ability to provide staff development and training.
• Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Physical Requirements: Work is generally sedentary; however, there may be some walking, standing, bending, and carrying of light items.