IT Support Specialist

IT Support Specialist

We are seeking a motivated and experienced IT Support Specialist to join our growing dynamic and fast-paced IT team. In this Monday through Friday, 8-5 hands-on role, you will work at our beautiful Springfield, MO center of operation headquarters providing technology support and customer service to a multi-company/multi-state enterprise to ensure the highest level of service delivery. In this position you use state-of-the art IT management and connectivity toolsets to support our back-office and remote staff running the latest Windows 11 pro modern laptops, IOS and Android devices across our enterprise SD-WAN, Cisco network, Office 365, cloud-VOIP, MDM and asset management environments. This IT Support position has a unique additional focus on our new employee Enterprise Hires and Terms process.

Position Details

Location: Springfield, MO

Shift Availabilities: Full-Time; Monday through Friday, on-site, rare travel

About this position: This position's primary focus is to support our new employee hires and terms IT process with backfill on support of our information technology systems across the Phoenix Home Care & Hospice company. Primary job responsibilities will include user hardware & software support, installation of computer systems & software, and maintaining computer networks and connectivity.

Technical Support Duties and Responsibilities

Procure, inventory, setup and configure new hire and termed employee equipment and software.

Manage 2,000-line Verizon/AT&T account and procure/replace phone and tablet equipment as needed.

Responsible for system security, inventory management, and performing ManageEngine and Apple Business Manager console activities to manage profiles/apps on devices.

Implement and maintains mobile device management solutions, administer phone registration and advises on enterprise policies; installs, upgrades, configures, tests, maintains and supports operating system software in a production environment. Manages enterprise-class mobile device management solutions for IOS/Android phone and tablet devices.

Participate in technical research and development to enable continuing innovation within the Enterprise.

Evaluate requests for hardware and software; researches and recommends solutions to technology needs, compatible with the client's technology architecture and infrastructure and resource constraints.

Secondary responsibilities as time permits:

• Provide End-User Support for Microsoft Office 365
• Installing, configuring and monitoring computer hardware, VOIP phones, Microsoft Azure and Windows-based software, systems, networks and printers.
• Responding in a timely manner to service issues and requests sent in through the help desk software.
• Providing technical support for all departments across multiple physical locations.
• Testing new technology and developing strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction.
• A learning environment where you will assist in supporting SD-WAN, Cisco networking, Azure AD, cloud VOIP, Microsoft O365 Admin, SharePoint, Teams and new acquisition conversions
• Follows emergency plans for equipment, security or power failures when necessary.

General Qualifications and Requirements

Proven skill set with an orientation to serve exhibiting qualities of compassion, passion, patience, honesty and optimism.

Demonstrates great customer service skills, listens carefully, and exercises patience.

Excellent verbal, written and interpersonal communication.

Excellent critical thinking, decision making, diagnostic and problem-solving skills.

Outstanding organizational and time-management skills.

Working knowledge of internet security, PHI & HIPAA, and data privacy principles.

Ability to prioritize and meet goals.

Acute attention to detail.

Ability to work under deadlines.

Physical ability to lean, stoop, lift and carry loads, as well as work under desks.

Preferred Candidates Will Have:

1-5 years of experience working in an IT role.

Great attention to detail with following a process from start to finish.

Excel, Inventory tracking, Apple/Android OS, Apple Business Manager, ManageEngine experience or ability to learn software quickly.

Experience in working with Microsoft Office 365 administration, setup and operations.

Ideal Candidates Will Also Have:

Experience in help desk support operations.

Experience in VOIP, 3CX, cell phone and tablet setup and maintenance.

Experience in setting up Active Directory and Exchange accounts for new users and groups.

Experience in networking infrastructure including monitoring and management of switches, firewalls, VLAN, wireless and SD-WAN.

Experience in SAN, NAS and Virtualization.

Experience in DNS and DHCP management.

Certification and degree in information technology, computer science or related field.

Phoenix Home Care & Hospice is an Equal Opportunity Employer. Phoenix is a drug-free workplace and administers pre-employment post-offer drug testing.