IT Service Desk Analyst I

IT Service Desk Analyst I

We, at Leggett & Platt Inc., are searching for an IT Service Desk Analyst I within our Corporate IT Department to help support our business. As a global-diversified manufacturing company, it's sometimes hard to explain all the different things we do. We like to say, "we're the biggest company no one has ever heard of." We are confident you interact with one of our products in your daily life without knowing it. Whether it's the mattress you sleep on, the car you drive, the plane you fly on, or the furniture you sit on, our high-quality components are there supporting you. If you join our team, your work will ensure people across the world have a little more comfort in their lives. As an IT Service Desk Analyst I you will have the opportunity to team with talented and personable professionals from Leggett & Platt, Microsoft, and other premier Global technology partners. Your contributions will have a direct impact on the business by providing Tier 1 support for our internal customers. The team you will be working with is collaborative, and values your professional growth and career aspirations. This is an on-site position at our corporate office in Carthage, MO.

So, what will you be doing as an IT Service Desk Analyst I?

• Log, route, and track calls from users
• Identify and document problems while researching solutions
• Resolve technical problems for a wide variety of applications and systems supported within the company
• Record all activity and communications regarding user issues to ensure timely resolution
• Support end-users via phone/email with hardware, software, and network incidents
• Resolve a wide variety of problems including PC's, services, network issues, and apps
• Identify, investigate, resolve, and communicate in-person, over the phone, and online
• Use procedures to solve common problems, escalating complex issues to Tier 2 support

To be successful in this role, you'll need:

• Ability to empathize, listen, and show patience to all levels of customers
• Excellent verbal and written communication skills
• Ability to work in an organized manner
• Ability to adapt and respond positively to challenges in a fast-paced environment
• Experience with Microsoft products, such as Office 365

Things we consider a plus:

• Completed or working toward a 2- or 4-year degree in IT or related technical program
• Familiarity with network environments

Now that you've had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available.

Our Values

• Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging.
• Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad.
• Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.
• Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.

Our Commitment to You

We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. Leggett & Platt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veteran status, and more. Join us! We welcome and encourage applications if you meet the minimum qualifications. Even if you do not meet the preferred qualifications, we'd love the opportunity to consider you. Equal Employment Opportunity/Veterans/Disability Employer.