EHR Training Coordinator

Ehr Training Coordinator

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice. BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development. BJC's patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children's Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Role Purpose

Under direct supervision, the role supports projects, registrations, and the virtual training program for the Epic1 training team using a variety of technology and systems including the BJC Learning Management System (LMS). This individual will be assigned other duties to support the Epic1 training team.

Responsibilities

• Assists the team/manager in planning for meetings and ensuring they have the information needed to support ongoing team processes on a weekly basis. Sets up and provides detailed guidance on software, procedures, processes, tools and techniques for administration and workplace productivity for the BJC learning management system and the Epic1 Validation Portal on a daily basis.
• Acts and responds as first line investigation to service requests, receiving and handling requests for support and allocates unresolved issues as appropriate. Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues. Contributes to creation of support documentation.
• Navigates problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information. Helps develop and enhance customer and stakeholder relationships.
• Contributes to the development and maintenance of a catalogue of Epic1 learning and development resources. Uses data to analyze and evaluate the effectiveness of learning/educational activities. Helps schedule Epic1 training classes as needed. Updates employee Epic1 training records.

Minimum Requirements

• Education: High School Diploma or GED
• Experience: <2 years

Preferred Requirements

• Experience: 2-5 years
• Supervisor Experience: No Experience

BJC Total Rewards

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
+ Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
+ Disability insurance* paid for by BJC
+ Annual 4% BJC Automatic Retirement Contribution
+ 401(k) plan with BJC match
+ Tuition Assistance available on first day
+ BJC Institute for Learning and Development
+ Health Care and Dependent Care Flexible Spending Accounts
+ Paid Time Off benefit combines vacation, sick days, holidays and personal time
+ Adoption assistance