Data Entry Operations

Service Process Coordinator

The Service Process Coordinator is an entry-level position responsible for providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Service Process Coordinator serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
• Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Interact with internal departments and external clients to resolve issues and concerns
• Monitor "In process," work to meet business and quality standards
• Resolve complex problems based on best practice/precedence, escalating as needed
• Assist in making decisions within established procedures that balance the needs of the employee, company, and customer
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years of relevant experience
• Proficient in Microsoft Office
• Ability to work unsupervised and apply problem solve capabilities
• Demonstrated analytical skills and mathematical knowledge
• Ability to adapt to new technology quickly and seamlessly
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Grade: C05

Location: O'Fallon, MO

Schedule: Monday through Friday, 8:30am to 5:00pm

100% ON-SITE

This is a non-phone position.

Follow established procedures to complete daily assignments and resolve problems that require in-depth investigation or research

Ensure accurate and timely processing of financial processing

Interact with internal departments and external clients to resolve issues and concerns

Provide team assistance, including serving as subject matter expert

Communicate pertinent information to managers and support activities that help mitigate organizational loss or impact, as needed

Assists with the training of new hires or team members

Job Family Group: Operations - Core

Job Family: Processor

Time Type: Full time

Primary Location: Ofallon Missouri United States

Primary Location Full Time Salary Range: $50,900.00 - $66,400.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.