Customer Service Rep III

Job Opportunity at Datavant

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. This is a remote role + full-time: Monday - Friday 7:00am- 6pm EST + comfortable working in a high-volume production environment.

Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status. Documenting information in multiple platforms using two computer monitors. Proficient in Microsoft office (including Word and Excel)

You will:

• Answer telephone call inquiries and promote appropriate products and services to customer
• Research and resolve complaints to ensure customer retention and satisfaction
• Provide excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised
• Maintain Customer Service voice mailbox by responding to voicemail calls no later than the next business day if there is a high volume of calls. Preferably, all calls will be responded to and/or returned within the business day
• Maintain departmental standard of answering and resolving inbound customer service daily
• Maintain Customer Service email by responding to all emails within the same business day
• Maintain and distribute incoming faxes the same business day in which they are received
• Provide backup support on the Customer Service phones whenever needed
• Provide backup training for new hires
• Assist and provide support to Customer Service Supervisor
• Identify and report errors and quality deficiencies
• Identify problem areas and work on strategies that will improve the Customer Services Department
• Work with management to attain departmental goals
• Work as a team with other customer service representatives to ensure optimum customer satisfaction

What you will bring to the table:

• 1 year customer service environment
• Effective computer skills
• Ability to work varying shifts from 7AM to 6PM
• Arrive to work on time and have exceptional attendance record
• Excellent problem solving skills
• Candidate must be very organized and be capable and willing to multi-task
• Effective verbal, written, interpersonal communication and listening skills
• Must be able to work effectively in a fast paced call center environment
• Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers
• Detail oriented with excellent problem solving skills, imagination and patience

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is $20.52—$24.93 USD.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.