Customer Service Associate

Job Opportunity At Us Tech Solutions

Face of the program with customers. Outreach, building relationships with agency partners, planning outreach events with customers. Training agency partners on programs. Educating customers on clients programs. Purpose is to grow enrollment and retention in the energy assistance program. Responsible for reaching out to agencies. A real self-starter. Establish own weekly schedule. Need to reach out to agencies every day. Planning events on a monthly basis. Will make phone calls, review reports that show opportunities to correct errors agencies are making. If agencies are not spending funding, this person will reach out to determine why and to train them. Make PowerPoints. Reviewing program materials, FAQs, communications, etc. Reviewing spreadsheets (data on enrollment, retention) preparing and leading monthly agency meetings and quarterly collaborative meetings (made of external stakeholders) (assisting).

Responsibilities:

• Data Management: Ensure that all data is entered accurately and efficiently into a variety of databases, maintaining a high level of attention to detail to guarantee the integrity of our records. This includes regularly reviewing and verifying data entries for completeness and correctness.
• Applicant Screening: Perform thorough and detailed screenings of applicants to assess their eligibility for various programs. This involves reviewing applications to ensure all necessary documentation has been submitted and meets the required standards.
• Customer Outreach: Proactively contact customers by phone or email to obtain any missing information or documentation. This requires strong communication skills and the ability to convey the importance of providing complete information for processing applications.
• Customer Service: Maintain a positive and professional customer service attitude at all times. Handle customer inquiries and issues with a friendly, patient, respectful, and professional demeanor, ensuring that all interactions reflect the values of our organization.
• Confidentiality and Integrity: Handle sensitive information with the utmost integrity, tact, and discretion. Ensure that all customer data and personal information are kept secure and treated with confidentiality.
• Event Coordination: Assist in the scheduling and organization of community outreach events. This includes coordinating logistics, preparing materials, and ensuring that events run smoothly.
• Community Representation: Represent at community outreach events, engaging directly with customers, agencies, and coworkers. Build and maintain positive relationships within the community, effectively communicating the services and support available.
• Additional Responsibilities: Perform other duties as assigned to support the goals of the organization and contribute to the overall success of the team.

Experience:

Preferred Skills: Technical knowledge (excel, PowerPoint), reviewing data, reviewing presentations.

Education: A high school diploma or GED is the minimum requirement; however, some college education is preferred.

About Us Tech Solutions: Us Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about Us Tech Solutions, please visit www.ustechsolutions.com.

Us Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.