Support Case Worker

Support Case Worker

Mission Australia Brisbane Homelessness Service (previously Roma House) is a non-exclusionary temporary supported accommodation service that works in collaboration with Bric Housing located in Spring Hill, Brisbane and also provides mobile outreach services to clients in various locations. The service supports homeless males over 18 with medium to high needs.

Our Support Case Workers assist clients who are homeless or at risk of being homeless within a variety of settings, including residential and other accommodation types (boarding houses, private rentals, Department of Housing properties and other locations where people are residing or rough sleeping).

Your key responsibilities will be to:

• Assist Case Workers, Team Leaders, and other staff members with tasks such as client intake, exits, meal provisions, linking with support agencies
• Work closely with clients to create individual support plans to help them achieve their goals
• Updating data, file notes and reporting for the service
• Induct new clients into the service and ensure they are aware of relevant policies and procedures
• Respond to crisis situations in line with policies and procedures utilising supports available

Requirements for Success

• Diploma or Degree qualified in a relevant field including Social Work
• The willingness and ability to work a 24/7 rotating roster
• Experience working with clients from a variety of different backgrounds and levels of disadvantage
• Strong skills in advocacy, communication and referral
• A strong focus on customer service and the ability to treat clients with respect and compassion
• Sound Computer skills in MS Office and strong written communication
• Current First Aid Certificate or willingness to obtain
• Current driver's licence

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.