Operations Document Specialist, Housing

Operations Document Specialist

Mission Australia Housing provides social and affordable housing to vulnerable Australians ensuring they have access to good quality housing that enables people to participate in their communities.

We are seeking an experienced and motivated Operations Document Specialist who can turn complex requirements into clear, practical, and accessible operational content that drives quality service delivery across our housing programs.

This role ensures that all content aligns with organisational standards, housing sector regulations, and relevant legislation, including social housing compliance frameworks, working closely with teams across tenancy management, asset management, customer service, and community development.

This role will perform under general directions in functions that require the application of skills and knowledge appropriate to the work.

Your key responsibilities will be to:

• Write, edit and maintain policies, procedures, and guides that are easy to understand and put into practice
• Ensure documentation aligns with housing sector regulations, social housing frameworks and organisational standards
• Manage content across systems to ensure easy accessibility to staff
• Work closely with tenancy, asset management, customer service and community development team, as well as subject matter experts across policy, legal, compliance and marketing
• Translate complex policies into simple tools like quick reference guides to build staff confidence and service consistency
• Champion best practice in documentation and knowledge management, ensuring contents evolve with sector needs
• Undertake a wide range of activities which may require the employee to exercise judgment and/or contribute critical knowledge and skills where procedures are not clearly defined.

Requirements for Success:

• Relevant degree with 1 to 2 years' of experience in a similar role
• Strong technical writing and documentation skills with ability to communicate complex information in simple plain English
• Experience in document creation tools and platforms like Microsoft Office, Adobe, SharePoint, Canva etc.
• Knowledge of content governance, compliance frameworks and housing or community services
• Proficiency in using content or knowledge management systems (e.g., SharePoint or similar platforms) to create, manage, and maintain operational documentation that supports consistent service delivery across housing teams.
• Proven ability to manage information systems and make content accessible and user friendly
• Excellent stakeholder engagement skills, with confidence to work across diverse teams and subject matter areas
• A continuous improvement mindset and willingness to innovate

Before starting work with us, you will need to undertake a national police history check, qualifications, referee checks and work right checks.

Your benefits:

• Rewarding work – every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave

Our culture:

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at deadlycareers@missionaustralia.com.au

How to apply:

Click 'Apply' and send your application today! As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you