Guest Services Associate

Job Title

Welcome guests in a friendly and professional manner

Engage each guest as a unique individual and listen attentively to their requests

Manage and maintain queue lanes efficiently

Sell tickets and other products via a computerised Point of Sale (POS) system

Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies

Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control

Maintain awareness and adherence to company's cash handling policies

Maintain knowledge and awareness of ongoing promotions

Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance/maximise the guest experience

Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue

Proactively anticipate, listen to guest's needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company's guest complaint policy

Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass

Efficiently manage all guest services operational areas

Manage lost and found counter according to company's lost and found policy

Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted

Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety

Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather (YWW)

Fondly bid farewell to all guests exiting the park

Essential:

English proficiency (spoken & written)

Basic computer knowledge

Ability and genuine willingness to entertain/engage guests

Flexibility

High levels of respect and integrity

Desirable:

Theme park/water park experience

Higher secondary or equivalent