Guest Services Associate

Guest Experience Specialist

This is a guest facing role which ensures that all guests who visit our leisure facilities enter the parks with ease and are provided with exceptional guest care. The position welcomes guests to the facility and ensures that they are informed about the rides, shows, attractions, facilities, and services, thus enhancing the guest experience. The position is responsible for selling tickets, other products, services, and attractions, directing guests, and responsibly managing cash.

Welcome guests in a friendly and professional manner

Engage each guest as a unique individual and listen attentively to their requests

Manage and maintain queue lanes efficiently

Sell tickets and other products via a computerized Point of Sale (POS) system

Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies

Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control

Maintain awareness and adherence to company's cash handling policies

Maintain knowledge and awareness of ongoing promotions

Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance/maximize the guest experience

Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue

Proactively anticipate, listen to guest's needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company's guest complaint policy

Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass

Efficiently manage all guest services operational areas

Manage lost and found counter according to company's lost and found policy

Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted

Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety

Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather

Fondly bid farewell to all guests exiting the park

Participate in any evacuation (drill or real) if necessary

Job Essential:

Higher secondary or equivalent

Minimum 1-year operational experience in a guest or customer service setting

English proficiency (spoken & written)

Basic computer knowledge

Ability and genuine willingness to entertain/engage guests

Flexibility

High levels of respect and integrity

Job Desirable:

Theme Park/water park experience

Cash handling experience

Arabic, Russian, Farsi or Chinese proficiency