Operations Manager

Operations Manager

Mint House offers tailored residential hospitality - apartment-style accommodations that combine the comforts of home with the convenience of a hotel.

Designed for today's modern traveler, our tech-enabled spaces cater to bleisure guests seeking both productivity and relaxation. Each Mint House property is thoughtfully designed with a modern aesthetic and sustainable practices, capturing the unique charm of each city.

Located in vibrant downtown hubs including New York, Denver, Nashville, Washington D.C., and Dallas, Mint House provides all the essentials for routine living on the road.

We're looking for a dynamic and experienced Operations Manager to help lead day-to-day operations in the Nashville market. This role will primarily oversee two of our seven properties, support all properties in the market as needed, and contribute to the continued growth of the market. The Operations Manager is responsible for delivering a seamless and memorable experience for every guest, working closely with our Market Lead to uphold Mint House's high standards of service, cleanliness, and property condition.

This is a hands-on role that requires regular travel between our properties, so the ability to commute within the Nashville area is essential.

You'll directly oversee both in-house and contract employees, ensuring all team members are equipped and aligned to deliver consistent results. When the Market Lead is away, you'll serve as the "manager on duty," making key operational decisions and maintaining the smooth flow of daily operations.

At Mint House You Will

• Responsible for developing vendor relationships, performing housekeeping quality audits and inventory checks in our apartments to deliver a seamless experience to our guests and ensure rooms are up to brand standards.
• Lead troubleshooting and maintenance of technical issues, including (but not limited to) WiFi connectivity, TV setup, light bulb replacements, and overseeing contractor appointments.
• Collaborate cross functionally with the corporate team to implement standards and procedures in conjunction with the Market Lead.
• Prioritize, delegate, execute, and support day-to-day tasking of our Associates to create a personalized guest experience and team accountability.
• Take charge of Associate coverage when needed, ensuring efficient management and coordination to provide exceptional service to guests.
• Conduct regular room inspections and actively engage with the housekeeping team to address and follow up on any maintenance or cleanliness concerns, contributing to a consistently high standard of guest experience.
• Support our Associates by training, coaching, and providing performance feedback with an eye towards execution.
• Promote a guest-centric culture to drive exceptional results and a positive environment.
• Give real time feedback and communication to our Guest Agents and Supervisors to consistently meet expectations in a timely manner.

We Are Looking For

• Minimum of 3 years of hotel management experience at a boutique hotel or extended stay.
• Spanish bilingual strongly preferred
• Exceptional people skills and has hired, trained, coached, and managed hourly employees.
• Comfort with new tech-stacks and using mobile apps while interacting with guests at the property level.
• Honest, reliable, and able to work effectively both independently and with a team.
• Confident to take charge and problem solve when needed.
• Process-oriented skill sets to successfully manage vendor relationships i.e. housekeeping, linen/laundry, maintenance, etc.
• Be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Compensation Range: $58,000 USD

Mint Houses' compensation philosophy is driven by our company value of fostering inclusivity. To best ensure pay equity, we typically bring in fresh mints near the middle of our listed compensation bands and lead with the best overall compensation package (i.e. all people hired at the same experience & level are brought in at the same salary, equity, and benefits). Our Talent team will work with you and can provide more details on our philosophy.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Mint House is an Equal Opportunity Employer and a workplace of belongingness. We're committed to diversity and maintaining a work environment that is free from harassment and discrimination. Applicants from all backgrounds are encouraged to apply, and will not be discriminated against on the basis of any protected status under federal, state, or local law.

At Mint House, we are committed to promoting work-life integration in the most natural and enjoyable way possible. That's why we're excited to offer our team members complimentary nights at any Mint House location of their choice, plus exclusive year-round discounts. It's our way of ensuring that our employees can experience firsthand the comfort and convenience we champion. Enjoy your stay on us and see just how we blend work, life, and play at Mint House!