Telemarketing Executive (english - bahasa Malaysia Speaking)

Telemarketing Executive (English-Bahasa Malaysia Speaking)

The Telemarketing Executive is responsible for inviting guests to attend a personal preview of our onsite sales gallery and offer a discounted holiday discovery package. The Telemarketing Executive will represent Anantara in a courteous, enthusiastic and diligent manner. All guests that are invited on a holiday package preview will be required to attend a 90 minute sales presentation on the benefits of shared ownership with Anantara Vacation Club. It will be the Telesales Executive's responsibility to ensure that each guest clearly understands the offer and is qualified to attend the presentation.

Responsibilities include:

• Contact potential guests by telephone to sell a discounted holiday package.
• Make outbound dials at a rate of at least 20 dials per hour to contact potential guests and meet all efficiency guidelines set forth.
• Follow a scripted presentation to ensure accurate communication to potential guests and to maximize the number of preview presentations booked.
• Employ an empathetic, listening, problem solving approach to overcoming objections and persuade the guests to attend the preview presentation.
• Support the customer's decision to purchase and travel on the Holiday Discovery Package by sharing benefits and reinforcing the fun and rewarding aspects of the package.
• Ensure all guests meet the qualifications and details of participation of each offer as set forth by AVC and ensure timely and accurate documentation of such.
• Effectively manage Company assigned leads for maximum conversion to preview presentations.
• Perform clerical or other reasonable duties requested by the Telemarketing Manager/ Supervisor.

Qualifications required include:

• Positive and enthusiastic attitude
• Excellent communication skills
• Excellent listening skills, and verbal & non-verbal communications
• Works independently, as well as being an active team player, Multi-tasks,
• Problem solving and negotiating ability
• Presents oneself as a professional role model.
• A minimum of one year's experience in the Shared Ownership selling profession, and/or two years' experience in the direct selling profession,
• Tertiary or University education desirable, though not an essential requirement.