Guest Service Associate (telephone Operator)

Guest Service Associate (Telephone Operator)

Anantara. The word in Sanskrit means "the flow of water without borders" and evokes the freedom, movement and harmony that are the spirit of the Anantara Experience.

Each Anantara Resort draws its strength from the rich cultural traditions, historic heritage and natural beauty of its destination. As such, every experience is a unique voyage of discovery and inspiration that is distinctly Anantara.

Job Description

The primary responsibility of a Guest Service Associate is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. You will handle all guest enquiries, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Qualifications

A strong focus on customer service

2 to 3 years experience in a similar role in a five-star luxury Hotel / Resort

Excellent communication skills; fluency in English is required

Be able to work shifts, weekends, and public holidays

Computer skills in MS Office; experience with current Property Management Systems (PMS) is preferred