Guest Service Agent (arabic Speaking)

Guest Service Agent (Arabic Speaking)

A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people, and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts, and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. You will handle all guest enquiries, requests, and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. You shall be able to speak Arabic and help the guest during their stay.

Qualifications

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in Arabic and English is required
• Be able to work shifts, weekends, and public holidays
• Computer skills in MS Office; experience with current Property Management Systems (PMS) is preferred