Guest Service Agent

Guest Service Agent

Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You'll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

AVANI Melbourne Central Residences is seeking a professional and customer-focused Mandarin Speaking Guest Service Agent to join our front office team on a full-time basis.

About the Role

• Deliver an exceptional guest experience from check-in to check-out
• Assist Mandarin-speaking guests with smooth communication and support
• Handle reservations, enquiries, and guest requests with efficiency and care
• Ensure accuracy in guest accounts and maintain front office procedures
• Collaborate with housekeeping and maintenance to meet guest expectations

Qualifications

• Fluency in both Mandarin and English (verbal and written)
• Previous front office or customer service experience (hotel preferred)
• Strong communication and problem-solving skills
• A positive, team-focused attitude with attention to detail
• Flexibility to work a rotating roster including weekends and public holidays

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.