Guest Service Agent

Guest Service Agent

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

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A strong focus on customer service

Prior experience in hotel front office operations is preferred

Excellent communication skills; fluency in English is required

Be able to work shifts, weekends and public holidays

Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

Working for an International Brand with over 545 hotels worldwide! Numerous opportunities to progress throughout every level of your career Free medical insurance A large offering of digital learning including LinkedIn courses, eCornell, virtual courses and on site development programs. Discounts at all Minor Hotels and Lifestyle outlets around the world Benefit from other local discounts i.e. Canal+ promotions and many more! Team building activities Global task force opportunities offering short term assignments in other locations Wellbeing activities