Guest Service Agent

Guest Service Agent

Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You'll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Guest Service Agent – Part Time Oaks Glenelg Plaza Pier Suites

We're seeking a friendly and professional Guest Service Agent to join our front office team at Oaks Glenelg Plaza Pier Suites. This part-time role is perfect for someone who loves creating memorable guest experiences, thrives in a team environment, and enjoys working in a stunning beachfront location.

What you'll do:

• Welcome guests and manage check-in, check-out, and reservations
• Handle payments, enquiries, and guest accounts accurately
• Provide local recommendations and ensure a positive guest experience
• Liaise with housekeeping and maintenance to support smooth operations
• Deliver professional and efficient service at all times

Qualifications

What we're looking for:

• Previous front office or customer service experience (hospitality preferred)
• Excellent communication and problem-solving skills
• Strong attention to detail and organisational skills
• Professional presentation and a positive, team-focused attitude
• Flexibility to work a rotating roster including weekends and public holidays

Why join us?

• Career development opportunities within Minor Hotels' global network
• Staff discounts across hotels, dining, and partner brands
• Supportive and welcoming team environment
• Work in a prime beachfront location in Glenelg

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth : Learning and development programs to boost your career.
• Exclusive Hotel Deals : 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks : International accommodation discounts across our hotel brands.
• Retail Rewards : Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences : Discounted entertainment and activities.
• Banking and Insurance : Exclusive health insurance offers and workplace banking benefits.
• Generous Leave : Parental and birthday leave.
• Wellness Boost : EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.