Guest Service Agent

Guest Service Agent

Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You'll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Guest Service Agent, Part Time, Oaks Sydney Goldsbrough Suites.

Hourly rates (excluding super):

Monday - Friday: $26.70

Saturday: $33.38

Sunday: $40.05

From the moment guests arrive, you'll make them feel at home with your warm presence. You'll guide them through seamless check-ins, check-outs, and share local dining and attraction tips, leaving a lasting impression with your exceptional service and energy.

Key Responsibilities:

• Welcome guests with a warm, friendly presence.
• Conduct smooth check-ins and check-outs.
• Share local dining and attraction recommendations.
• Provide exceptional service with energy and care.
• Resolve guest issues promptly and effectively.

Qualifications

We're seeking candidates with:

• Hospitality or customer service experience.
• Professional, clear communication across channels.
• Proactive, guest-focused service.
• Effective problem-solving for guest satisfaction.
• Polished, professional demeanor.
• Flexible availability for weekends, holidays, and varied shifts.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth : Learning and development programs to boost your career.
• Exclusive Hotel Deals : 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks : International accommodation discounts across our hotel brands.
• Retail Rewards : Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences : Discounted entertainment and activities.
• Banking and Insurance : Exclusive health insurance offers and workplace banking benefits.
• Generous Leave : Parental and birthday leave.
• Wellness Boost : EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.