Conference And Events Operations Manager

Conference And Events Operations Manager

Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. Anantara The Marker Dublin Hotel is a sleek, contemporary landmark inspired by the elements and overlooking the waterfront of Grand Canal Square. This luxury hotel in Dublin is in an ideal position for exploring the city's main tourist attractions and its main business and financial district. It is conveniently close to the IFSC and the Convention Centre Dublin. Part of the regenerated Docklands that exemplify the city's cosmopolitan future, the hotel is ideal for both business and leisure guests. The area is home to tech and finance giants, chic restaurants and world-class theatres.

Job Description

The Conference and Events Manager is responsible for the strategic planning, coordination, and seamless execution of all conferences, meetings, banquets, and social events hosted at the hotel. This individual ensures the highest standards of service delivery, client satisfaction, and operational efficiency, while also driving revenue growth and maintaining adherence to all health, safety, and quality regulations.

Specific Duties

• Oversee the full lifecycle of events, from client enquiry to post-event follow-up.
• Coordinate room setups, audio-visual requirements, catering, and service timelines.
• Ensure all events are executed to the highest standard and in compliance with health, safety, and food hygiene regulations.
• Act as the primary point of contact for clients, offering expert guidance on layouts, themes, and services.
• Conduct pre-event briefings and manage guest expectations throughout.
• Address and resolve any issues or feedback from clients professionally and promptly.
• Maintain detailed event documentation and accurate post-event billing and reconciliation.
• Generate post-event evaluation reports to assess performance and identify areas for improvement.

Financial and Revenue Management

• Prepare and manage departmental budgets with a focus on profitability and cost control.

• Monitor revenue and expenses, implementing strategies to meet or exceed financial targets.

• Identify and maximise revenue opportunities through effective upselling of services.

• Ensure purchasing processes are cost-effective and aligned with hotel procurement procedures.

Sales and Client Relations

• Work in collaboration with the Sales & Events teams to promote the hotel's event spaces.

• Assist in developing strategies to attract high-end clientele for conferences, weddings, and corporate events.

• Support sales initiatives by conducting site inspections and preparing detailed client proposals.

• Build strong relationships with repeat clients and develop new business opportunities.

Operational Excellence

• Ensure all event spaces are clean, well-maintained, and equipped with modern AV technologies and amenities.

• Implement and monitor adherence to hotel policies, SOPs, and LQA (Leading Quality Assurance) standards.

• Conduct regular departmental audits to ensure compliance and continuous improvement.

• Support implementation of new initiatives within agreed timelines.

• Maintain a strong management presence across departments to support operational needs

Qualifications

At least 2 years experience in a luxury hotel in F&B operations

Must have the right to work in Ireland / EU full time