Club Services Administrator

Club Services Administrator

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

This position primarily supports our Club Services team. The Club Services Administrator provides general administrative support, so that the department as a whole can deliver the expected level of customer service and reservation services to our Club Points Owners.

Key Responsibilities:

• Assist in the department objective to deliver a high level of customer service for Club Points Owners.
• On-going administrative support to ensure high customer satisfaction levels.
• Document workflow for all department processes and review for streamlining and improvement.
• Ensure content accuracy and synchronization across the Club's website and other communication materials.
• Assist with the administration of systems and data.
• Execute all processes related to owner e-communications, such as newsletters, greetings, promotions, club fee invoicing and other outbound campaigns.
• To keep a digital photo library for business use.
• To keep records of all the updated artwork for future reference.
• To make sure that the workspace is clean and organized at all times.
• Represent Anantara Vacation Club in a professional, courteous and sincere fashion in order to foster good working relationships with all our customers, internal and external, in line with company values.
• Facilitate department activities in support of company objectives and requirements.
• Complete other tasks that may be assigned from time to time.

Min. 1 year-experience in customer service or similar role. Bachelor's degree (desirable). Excellent English and Thai written and verbal skills. Computer literate, proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).