Student Support Specialist - College Laboratory Assistant 1

Student Support Specialist - College Laboratory Assistant 1

This position exists to serve students, faculty, and staff of the college by providing academic student support and referrals. The position offers services that are critical to student success and must find ways to assist and motivate students in finding success in their program areas. The position will deliver services to students in multiple locations, both in the college and remotely, adapting multiple technologies and delivery modes to meet student needs.

Principle Responsibilities:

• Maintaining and monitoring a caseload of students - monitoring their progress via check-ins, scheduled meetings, proactive outreach, and regular communication.
• Assisting students to develop self-efficacy by identifying and overcoming obstacles that may be impeding academic success; motivating students to practice self-regulation and to take ownership of their academic success.
• Helping students to identify, develop, and implement learning strategies and study skills specific to course materials.
• Referring students to appropriate academic personnel and support resources, and collaborating with others as necessary to monitor and accelerate the academic progress of referred students.
• Utilizing technology to schedule appointments, maintain records, and communicate with students.

2. Schedules, administers and proctors exams for both current and potential students, including but not limited to Accuplacer and exams for Minnesota West courses.

3. Provide remedial instruction, support, and services to students through professional and/or peer tutoring options, (i.e. Tutor.com), navigation of course delivery modes (D2L, ITV, zoom, or other platforms). Accommodate students with disabilities as recommended by respective personnel. Maintains records as required for reporting purposes.

4. Maintains the LARC space and works with Student Success Coordinator for trouble-shooting any concerns.

5. Perform other duties as assigned to ensure the smooth functioning of the department, student service, orientation and general campus needs. Assist to maintain the reputation of the organization as a viable business partner.

Salary Range: $20.58 - $28.35 Hourly

Minimum Qualifications:

• Post-secondary coursework in Study Skills sufficient to provide technical lab services for students, faculty, and staff OR
• 6 months of teaching/tutoring experience in Study Skills at the high school level or above OR
• An equivalent combination of education and work experience.

Preferred Qualification:

• Six months of teaching/tutoring experience at the high school level or above or the equivalent combination of education and work experience.
• Customer service skills, via phone, digital communications and in person, sufficient to explain rules, regulations, standards, programs, policies, procedures, services, etc. and provide accurate information to customers in a prompt, courteous, professional manner.
• Non-English Languages (speaking/translation and/or writing and/or reading) e.g. Spanish
• Knowledge of Minnesota West policies, services and procedures sufficient to answer questions when asked and to refer questions appropriately.
• Experience working with students from diverse and traditionally underserved backgrounds and with varied needs.
• Communication skills, both oral and written in individual and group settings via phone or in person, sufficient to motivate students and influence behavior, change an opinion, or turn a situation around and work with colleagues in a cooperative and respectful manner.
• Knowledge of academic retention and success strategies, including 1:1 coaching.

Other Requirements:

• You must apply online and attach an electronic cover letter and resume to your online application in order to be considered for this position.
• All applicants must be able to lawfully accept employment in the United States at the time of employment.
• In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check.

Work Shift (Hours / Days of work):

(August - May): Monday - Thursday 15 hours per week (evenings) (June - July): off for the summer

Telework (Yes/No): No

About:

Minnesota West Community and Technical College is a student-centered, open-access community and technical college within the Minnesota State Colleges and Universities system. The college provides transfer, occupational and career programs, workforce training, educational outreach and life-long learning opportunities. The College is committed to accomplishing its mission: Dedicated to serving the varied educational needs of our diverse populations in affordable, accessible and supportive settings.

Minnesota West Community and Technical College is a comprehensive community and technical college with five southwestern Minnesota campuses: Canby, Granite Falls, Jackson, Pipestone, and Worthington and learning centers in Luverne and Marshall Minnesota. Students have the opportunity to earn an Associate Degree, Diploma, or Certificate in more than 60 disciplines.

Benefits Information:

At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.

Desired Start Date: 10-20-2025

Position End Date:

Open Date: 09-08-2025

Close Date: 09-30-2025

Posting Contact Name: Logan Schumacher

Posting Contact Email: logan.schumacher@mnwest.edu