Student Services Training Specialist & Division Assessment Coordinator / Mnscu Academic Professional 3

Student Services Training Specialist & Division Assessment Coordinator

The primary purpose of the Student Services Training Specialist and Division Assessment Coordinator position is to design and deliver training and provide front line counseling, superior customer service and support, and holistic problem resolution in the areas of registration, financial aid, student accounts and general student inquiries and for other Student Services employees to perform same duties. This position will provide training design and delivery for information and service relative to policies, processes and procedures to prospective and current students, parents and other visitors, and perform other duties as assigned. The position is expected to troubleshoot student issues and train other Student Services staff how to resolve complex issues that may cross over several departments. This position provides essential feedback and recommendations regarding ongoing process management and improvement of the Student Services department.

As a team lead, this position will lead team members in the ongoing process of analyzing and assessing student services workflow and tiers. The team lead will also provide facilitation and coordination in the identification of new and expanding services to continuously improve processes, communication and coordination among Student Services, Financial Aid, Student Financial Services, Registrar's Office and many other functional areas. In addition, they will meet with individual Student Affairs Directors to review the assessment sections of departments' annual work plans, identifying strengths and components to be improved. Monitor each department's execution timeline and intervene as required, including providing support and keeping division Dean's apprised of progress.

This position is expected to actively advance the college's strategic goals, including to achieve equity in educational outcomes and to support a culturally responsive and service-oriented culture, through individual and departmental efforts. The Normandale Community College library supports every student in the pursuit of their education by providing dynamic services, relevant collections, and flexible learning spaces that foster an inclusive environment, intellectual discovery, and achievement.

Minimum Qualifications

These qualifications are required to move forward; as such, ensure your application contains descriptions of your education and work experience sufficient to demonstrate competency in each of the following:

• Two (2) years of full-time experience working in higher education; A Bachelor's degree in a related field may be substituted for 12 months; An Associate's degree in a related field may be substituted for 6 months of experience.
• Familiarity with various training aids and tools used in classroom and design of online training delivery
• Experience developing and conducting training
• One (1) year of customer services experience and a clear understanding of customer service standards and the ability to deliver high levels of customer service;
• Ability to manage data using a variety of computer applications

Preferred Qualification

Three (3) or more years of professional experience in higher education; 2 or more in the functional areas of Student Services – i.e. Admissions, Financial Aid, Student Financial Services, Records, etc. Master's Degree in Student Affairs Administration or related field; Ability to write and speak multiple languages.

Other Requirements

The College regrets that it is unable to offer H-1B sponsorship at this time. The successful candidate, under U.S. Citizenship and Immigration Services regulations, must be available to accept work in the U.S. by the day employment begins. An offer for this position may be contingent upon the completion of a background check.

Why Normandale Community College

Normandale is the largest community college in the Minnesota State Colleges and Universities system, annually serving almost 15,000 students from a diverse set of backgrounds, 42% of whom are students of color and nearly 25% are first-generation. We offer opportunities for individuals to grow, learn, and advance their careers while working for an organization that is committed to providing an inclusive and equitable space for students and employees to learn. We are passionately committed to achieving racial equity in student outcomes and in advancing cultural responsiveness in the classroom and services provided.

Great Benefits Package

As an agency of the State of Minnesota, Normandale offers a comprehensive benefits package including low-cost medical, dental, vision insurance, income protection plans, generous vacation and sick leave, 11 paid holidays each year, employer paid life insurance, pre-tax flexible spending accounts, retirement plans, and tax-deferred compensation plans. Additional benefits include tuition waivers available for yourself and eligible dependents once certain criteria are met.

Equal Employment Opportunity

Normandale Community College is committed to honoring human differences and cultivating inclusion of different values and ideas in employment and education opportunity. The college is committed to the principle that all individuals are to be treated with equality and dignity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, or gender expression. In addition, discrimination in employment based on familial status or membership or activity in a local commission as defined by law is prohibited.

Reasonable accommodations will be made for applicants with disabilities. If you are an individual with a disability who needs assistance, please contact Human Resources at (952) 358-8269 or jobs@normandale.edu. Please indicate what assistance is needed.

Desired Start Date: 11-12-2025

Position End Date:

Open Date: 09-12-2025

Close Date: 09-27-2025

Posting Contact Name: Vicky Sayaovang