Office Coordinator - Customer Services Special Senior (aa26126)

Office Coordinator - Customer Services Special Senior

This position supports the objectives of the Kearney International Center by managing the in-person, electronic, and telephone reception, providing general information and direction to clientele, while providing administrative support, office management, and operational support to the Director of the Kearney International Center and staff.

This position supports the University's retention and community relations objectives by providing services through telephone, email, and in-person interactions with current and prospective students, alumni, families, university personnel and external clientele in a welcoming and professional manner. This position supervises the front desk student workers and schedule, as well as the work permit process for international student employees working on-campus. This position must be a US citizen or lawful permanent resident to verify international student status and update international student addresses in SEVIS.

Salary Range: $22.23 - $30.09

Minimum Qualifications:

• Knowledge of communications sufficient to:
• Present clear and concise explanations of governing rules and regulations.
• Explain the reasons for procedures, rules, laws, regulations, standards, and policies so others understand the information they are being given.
• Write clearly and succinctly for a wide range of writing assignments including email correspondence, presentations, talking points, and memos.
• Knowledge of customer service practices and principles sufficient to:
• Identify each customer's needs, meet quality standards for services, and evaluate customer satisfaction.
• Skill in customer services sufficient to:
• Perform the duties described above with courtesy, respect, and interest in positive problem solving.
• Effectively communicate and elicit information; interpret and explain program information with tact and diplomacy in difficult situations.
• Ability to use customer skills on the phone, in person and online to provide effective general and specialist office support (this requires common courtesy, tact, interest in positive problem solving, empathy, and the ability to organize ideas logically):
• Learn to use a multi-line telephone console.
• Explain laws, rules, regulations, standards, policies and procedures to customers.
• Manage customers' complaints tactfully and thoroughly.
• Knowledge of Office Management sufficient to:
• Supervise and direct the work of student employees.
• Manage competing priorities.
• Knowledge of Technology sufficient to:
• Use software applications to prepare, create, format, edit, print, save and/or attach a variety of documents, including emails, memos, reports, letters, presentations, spreadsheets, tables, charts, graphs, in an efficient and timely manner.
• Prepare invoices, financial statements, and budget sheets.

Preferred Qualification:

• Three (3) years' experience in administrative and/or instructional experience in higher education to include management and organizational skills.
• Strong knowledge and skills in budget management.
• Knowledge and ability to use computer applications required for communication, budget (Excel, Access, flowcharts, and bookkeeping), purchasing, student records system (such as ISRS and TerraDotta) and planning.
• Previous knowledge of and experience with international education, such as study abroad, international students, or international partnerships.
• Superb organizational and time management skills (delegation planning, event planning, etc.) with the ability to handle multiple tasks at the same time and prioritize multiple projects.
• Strong professional inter-cultural communication skills to successfully communicate with a culturally diverse clientele, including non-native English speakers and high level U.S. or foreign government or university officials.
• Strong managerial and public relations skills.
• Strong commitment to, involvement in, and/or experience with cultural diversity, internationalization, and affirmative action activities

Other Requirements:

Work safely at all times, which includes but is not limited to, participating and completing all required safety trainings, as well as performing all job tasks in accordance with Minnesota State University, Mankato policies and procedures utilizing appropriate tools, equipment, and personal protective equipment.

The Minnesota State University, Mankato Annual Security and Fire Safety Report is available for your review. This report is required by federal law and contains policy statements and crime statistics for the University. The policy statements address the school's policies, procedures, and programs concerning safety and security. Three years' worth of statistics are included for certain types of crimes that were reported to have occurred on-campus, or in other University affiliated locations. This report is available online at http://www.mnsu.edu/safety/. You may also request a paper copy from University Security at 507-389-2111, or by emailing security@mnsu.edu.

US citizen or lawful permanent resident to verify international student status and update international student addresses in SEVIS.

Work Shift (Hours / Days of work): Monday - Friday, 8:00 a.m. - 4:30 p.m.

Telework (Yes/No): No. Based on the essential functions of this position, MMB Policy #1422, and University policies relating to flexible work, this position is eligible for the following work modes:

• Exclusively On Campus: A position that requires the employee to perform all their work at their campus work location.

About:

More than 1600 talented faculty, staff, and 1600 student employees with a wide variety of skills and backgrounds, support university operations every day. Our faculty and staff enjoy excellent benefits, a team environment, and challenging careers. As an affirmative action/equal opportunity institution, we are committed to supporting the continued growth of our diverse community.

Destination 2030, the University's strategic plan announced by President Edward Inch in August 2023, commits the University to making transformative strides in four main areas: being a lifelong provider of access to an equitable and affordable education; being a leader in transformational learning generating inspired action; being a nimble and innovative steward of resources; and being a community of care built upon diversity, inclusion, and belonging.

Benefits Information: At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.

Desired Start Date: 11-16-2025

Position End Date:

Open Date: 09-17-2025

Close Date: 09-25-2025

Posting Contact Name: Sarith Phan

Posting Contact Email: sarith.phan@mnsu.edu