Work From Home - Bilingual (spanish) Senior Customer Service Coordinator - Partnership Servicing - Remote Eligible

Bilingual Senior Customer Service Coordinator

Work from home opportunity for a Bilingual Senior Customer Service Coordinator with Capital One. This role offers the convenience of working virtually at home, but requires candidates to live within 100 miles radius of one of the following zip codes and report in person, when required, with at least 24 hours notice: 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE), and 56301 (St. Cloud, MN). California residents are not eligible for this position.

Capital One is committed to providing exceptional customer service and values associates who are dedicated to serving customers with compassion and real solutions. The Senior Customer Service Coordinator will be responsible for listening to customers, problem solving, and delivering a "wow" customer experience to deepen relationships and loyalty to our brand. This role involves advocating for customers, handling complaints and escalated situations, and supporting other customer service advocates. Successful candidates will need to complete a Language Assessment.

Basic Qualifications:

• High school diploma, GED or equivalent certification
• At least 3 years of customer service or call center experience
• At least 1 year of Google Suite or Microsoft Office experience
• Fluent in Spanish and English

Preferred Qualifications:

• At least 4 years of customer service or call center experience
• At least 1 year experience working in the financial industry

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied via cellular data or hotspot
• A private network that is password protected where you have ownership or line of sight to every device on the network
• Internet service must be provided by Cable or fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
• To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
• Both Hardwire and WiFI internet connections are acceptable as long as speed and security requirements are met
• Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered.

Work from Home Location Requirements:

• Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE) or 56301 (St. Cloud, MN) and report in person, when required, with at least than 24 hours notice.
• We are unable to consider applicants who do not maintain network-compatible internet access, live or work beyond the 100 mile radius of their dedicated location, or live or work in the state of California.

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