Volunteer: Visitor Support Liaison

Volunteer Opportunity: Visitor And Support Liaison

Location: Hennepin County

Job Type: Volunteer

Job Number: 25HHSvolJR006

Opening Date: 08/12/2025

Description: Make a Meaningful First Impression: As a Visitor and Support Liaison, you’ll be the friendly face that greets individuals entering Hennepin County’s Human Service Centers. Whether visitors are seeking guidance, accessing resources, or simply finding their way, your presence helps create a welcoming and supportive environment. Hours and Locations: Weekday shifts Monday - Friday, 10:00 am 2:00 pm Northwest Family Service Center 7051 Brooklyn Blvd, Brooklyn Center, MN North Human Service Center 1001 Plymouth Ave N, Minneapolis, MN 55411 South Human Service Center 2215 East Lake Street, Minneapolis, MN 55407 Time Commitment: Preferred commitment: 6-12 months Minimum: One 4-hour shift per week Weekday shifts available between 10:00 AM and 2:00 PM Flexible scheduling options available About the volunteer position type: This is an advertisement for an unpaid, volunteer position. In this volunteer position, key responsibilities:

• Kiosk Support: Assist visitors with checking in at self-service kiosks.
• Wayfinding & Customer Service: Offer respectful guidance and help people navigate the facility.
• Active Listening: Engage thoughtfully to understand each visitor’s needs before directing them to services.
• Resource Navigation: Share accurate information about services available at the Northwest, North, and South Human Service Centers.
• Safety Awareness: Monitor lobby areas for well-being concerns and respond or escalate appropriately.
• Emergency Preparedness: Follow health, safety, and emergency protocols as trained.