Treasury Support Specialist II

Treasury Support Specialist II

The Treasury Support Specialist II delivers Treasury support for First Interstate Bank's customers and branch network. This position is a member of a team that performs technical and operational support, account set-up, ongoing maintenance, customer consultation, and customer training.

Essential Duties and Responsibilities:

• Provides in-depth technical and operational support for customers and branch personnel of the Bank's Treasury department.
• Follows through in all aspects of the customer relationship from set-up to completion, maintenance, and ongoing customer support.
• Processes and onboards incoming customer agreements, applications, maintenance forms, etc. daily.
• Assists business clients in managing their existing Treasury relationship.
• Responds timely to calls and correspondence from clients regarding Treasury products.
• Handles internal and external customer service calls and messages received through various channels.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, training, and practices in support of the Bank's compliance with all regulatory requirements, particularly those related to job-specific duties.
• Researches non-routine and complex system or customer problems and communicates findings and resolutions to customers and/or Treasury Solutions Business Manager.
• Supports the development and implementation of new products, processes, and procedures.
• Serves as subject-matter expert (SME) with special projects, upgrades, and conversions.
• Works closely and cooperatively with branch personnel and business banking officers regarding questions related to Treasury products.

Qualifications:

• Ability to deliver exemplary level of customer service in a professional environment.
• Ability to assess customer needs.
• Possess strong computer and technical skills to include Microsoft Office.
• Possess exceptional customer service and communication skills.
• Ability to interact as a member of a team and to multitask in a fast-paced environment.
• Flexible self-starter who possesses strong problem-solving abilities.
• Possesses strong financial acumen and sound judgement.
• Ability to read, analyze, and interpret general business periodicals, contracts, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Possess excellent written and verbal communication, interpersonal, presentation, and training skills.
• Possess extensive understanding of business and financial fundamentals, intermediate accounting skills with mathematical aptitude, and computer spreadsheet skills.
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to assess customer needs and provide solutions to meet those needs.
• Possess proven team-oriented skills that demonstrate a commitment to the success of the First Interstate Bank strategic initiatives.

Education and/or Experience:

• High School Diploma or General Education Degree (GED) required
• 1-3 years related experience, training, and/or equivalent combination of education and experience required
• Sales and business development experience to include knowledge of First Interstate Bank's network and delivery systems preferred

Physical Demands and Working Environment:

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Lifting - Occasionally (up to 10 lbs)
• Sitting - Frequently
• Overtime - Subject to business need
• Noise Level - Moderate
• Typical Work Hours - M-F (8-5)
• Regular and Predictable Attendance - Required

Compensation & Benefits:

We offer a competitive total compensation package including base salary and benefits. The pay range for this position is $23.61 to $35.42 per hour (in CO & WA), $21.46 to $32.20 per hour in MN, and depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills and experience, education, and geographic location. Benefits include, but are not limited to, medical, dental, vision, short-term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hour worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays. Please note this information is provided for those hired in Minnesota, Colorado and Washington only, and this role is open to candidates outside of Minnesota, Colorado and Washington with compensation that aligns with your location. For more information regarding our benefits, please visit .

Our company is an equal opportunity employer. Employment here is based solely upon an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws.