Technical Support

Technical Support Associate I

Our client is currently seeking a qualified Technical Support Associate I to help contribute to our ongoing success and growth. The Technical Support Associate I is responsible for supporting all field-based activities including providing support to our vendor partner technicians which requires troubleshooting and issue resolution. This position is designated to provide third level support for selected projects. This position also involves data entry for status and reporting information.

Specific Duties and Responsibilities

Project Support Activities including developing a thorough understanding of the project's Statement of Work (SOW); collecting required project data and information; providing advanced technical support to ongoing field service activities; working directly with field teams to troubleshoot and resolve site specific technical situations; escalating issues to assigned resources as needed; and value selling of products/services.

Positive Communication including utilizing systems and tools to effectively communicate status of project activities; maintaining positive and effective working relationships with network of vendor partners; participating in internal project meetings; maintaining positive working relationships with internal departments including providing overall feedback to the project management teams; and making recommendations for continued process improvement.

Skills

Technical support, Customer service, Troubleshooting, Active directory, LAN/WAN, CCTV, Low Voltage

Top Skills Details

Technical support, Customer service, Troubleshooting, Active directory, LAN/WAN, CCTV, Low Voltage

Additional Skills & Qualifications

Qualifications and Experience Required:

• Bachelor's degree or equivalent related experience
• Strongly prefer relevant technical certification(s)
• Minimum 3 to 5 years relevant technical experience
• Overall experience working in LAN / WAN environments
• Prefer prior experience or familiarity with ERP software applications
• Experience involving low voltage services (physical layer, equipment installation and high voltage electrical services)
• Proven technical troubleshooting skills
• Proficiency in the Microsoft Suite tools
• Excellent communication and customer service skills
• Ability to listen and accurately track and collect information
• Enthusiastic with exceptional organizational skills
• Experience with SharePoint a definite plus
• Any relevant certifications a definite plus

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 20, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.