Technical Support

Service Desk Analyst

Service Desk Analysts will provide customer service and technical support to all Client employees and are responsible for providing resolutions through expert problem identification, analysis, and appropriate troubleshooting. This position will receive trouble tickets via email, ticketing system, or telephone and are responsive and effective in creating tickets, resolving tickets, and/or coordinating escalation if needed for resolution.

Responsibilities include:

• Handle incoming calls, tickets, and emails timely and within service level timelines while providing excellent customer service to clients
• Ensure tickets are created for all client interactions
• Understand and deliver on ticket escalation protocols
• Own the responsibility of tickets by ensuring statuses are kept current, documentation is clear, and issues are resolved. Tickets must be updated in real time as events and actions occur
• Report progress to clients and notifying them of resolutions through various types of documentation
• Create documentation on frequently asked questions for use with other Service Desk Analysts or proactively on myTactile
• Maintain compliance with all appropriate regulatory requirements including HIPAA
• Perform other duties as assigned

Skills include:

• Support, Windows 10, Troubleshooting, Active directory, Hardware, Technical support, Customer service, Windows, Help desk support, Help desk, Application support, Office 365, Customer support, Service desk, Microsoft, Ticketing system

Top Skills Details:

• Support, Windows 10, Troubleshooting, Active directory, Hardware, Technical support, Customer service, Windows, Help desk support, Help desk, Application support, Office 365, Customer support, Service desk, Microsoft, Ticketing system

Additional Skills & Qualifications:

• Strong problem solving, time management, and communication skills
• A successful track record of troubleshooting complex problems and 1st call resolution
• Strong problem solving and listening skills coupled with patience to be able to assist end users with the questions and issues they may be experiencing
• Passionate and eager to learn new skills
• Demonstrated strong organizational skills
• Thrives in a team environment but is also self sufficient
• Must have the ability to multi-task, organize and document many tasks at one time
• Strong ability to clearly document issues and resolutions
• Ability to adapt to an ever-changing environment
• Commitment to customer satisfaction

Pay and Benefits:

The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Minneapolis, MN. Application Deadline: This position is anticipated to close on Aug 29, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.