Support Technician

Job Role

This role is responsible for delivering exceptional technical support and operational services for our clients and internal systems. Key duties include responding to and escalating issues within Service Level Agreements (SLAs), engaging with customers through multiple channels, and performing hardware installations, upgrades, and replacements. The position involves managing complex IT environments across cloud infrastructure platforms, including network, operating systems, storage, backup, firewalls, DNS, servers, and virtual machines. Additional responsibilities include maintaining accurate documentation, ensuring secure data center access, and collaborating with the training team to enhance technical programs. Candidates must demonstrate a commitment to continuous learning and provide after-hours support as part of an on-call rotation to ensure high service availability.

The pay range for this position is $27-$29/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy.

Skills and Requirements Must Haves:

• 3-5 years of experience in a technical support role with a focus on system administration or networking
• Intermediate knowledge supporting and administering in some of these areas: Virtualization technologies (VMware, Nutanix AHV, or HyperV) LAN/WAN Networks (Cisco, Juniper, Arista, etc) Firewalls (Palo Alto, Fortigate, Cisco ASA, etc) Load Balancers (F5, NSX, etc)
• Excellent written and verbal communication skills
• Problem solving skills and the ability to prioritize
• Customer service