Spanish Bilingual Customer Service Representative

Spanish Bilingual Customer Service Representative

We are seeking a dedicated Spanish Bilingual Customer Service Representative to join our growing team. The successful candidate will assist patients in English and Spanish, handle inquiries and scheduling, and ensure the highest level of service and compliance.

Deliver exceptional customer service via phone, email, and chat in both English and Spanish. Assist patients and healthcare clients with inquiries, appointment scheduling, billing questions, and insurance verification. Accurately document interactions and maintain detailed records in the CRM and/or Electronic Health Record (EHR) systems. Process orders, claims, and account updates in compliance with HIPAA and company policies. Collaborate with internal teams (clinical staff, billing, insurance) to resolve complex issues. Translate and interpret healthcare-related information between English and Spanish as needed. Maintain up-to-date knowledge of healthcare services, insurance plans, and regulatory requirements. Meet or exceed performance metrics, including response time, patient satisfaction, and quality standards.

Requirements:

Fluent in English and Spanish (verbal and written). Previous experience in a healthcare setting (e.g., medical office, hospital, insurance provider) strongly preferred. Familiarity with medical terminology and HIPAA compliance. Strong communication and active listening skills. Ability to multitask and work in a fast-paced environment. Proficiency with computer systems, CRM software, and EHR platforms. High school diploma or equivalent; college degree or healthcare certification a plus.