Service Support Specialist

Service Support Specialist

Ziegler CAT has an opening for a Service Support Specialist to provide leadership and support for the field service team. They organize, schedule, coordinate, purchase, communicate, and lead the efforts of others. This position's main function is to provide timely, cost effective management of multiple projects to meet customer expectations. Responsibilities include creating quotes for both internal & external customers, entering parts, labor, and miscellaneous items needed on quotes, and serving as the company point of contact for the Cat Motoren/MAK product with functions such as processing warranty claims, customer support, etc. They coordinate procedures and documentation with contractors, engineers, customers, owners, utility company, sales staff, and service technicians and provide status updates throughout the projects. They coordinate field service projects, requiring the management of outside resources to bring projects in on time and within the budget constraints on the project. They adhere to and help enforce safety policies both on-and off-site. Occasionally they assist with meeting with customers, contractors, engineers, owners, and Ziegler staff to discuss project requirements and logistics where site visits are required. They respond promptly to phone calls or email requests and work in a cooperative manner with team and leadership.

Qualifications: High School degree required; 2-year technical college degree preferred. Project Management experience preferred. Electrical and mechanical aptitude including ATS, Switchgear, engine control. Excellent communication skills. Experience in Microsoft Office Suites. Personal attributes include customer focus, attention to detail, leadership orientation, conflict management, and sociability. Travel: up to 10% travel. Minimum physical requirements include standing, walking, using hands, talking, and hearing.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

About Ziegler

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa, and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today! The pay range for this position is $70,000.00 to $87,500.00. Starting wage is dependent on skills, experience, education, and location. Pay range may vary by 10% depending upon the applicant's location. Along with competitive pay, full time positions are benefits eligible which includes: Health, Dental, Vision, and Life Insurance; 15 days of PTO your first year, accrual starts day 1; 9 paid holidays; 401(k) plan with company contribution and match; HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year; Short-Term and Long-Term Disability Insurance, FSA & EAP; Paid Parental Leave & Funeral Leave; Fitness membership discount; Education Assistance. At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.