Service Manager

Service Manager

At Hy-Vee, our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. This position reports to the District Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce.

Primary Duties and Responsibilities:

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern, and patience in all customer interactions.
• Smiles and greets customers in a friendly manner.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by escorting them to the products they're looking for, securing products, loading or unloading heavy items, making note of customer suggestions, and performing other tasks to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Performs as a leader and role model and maintains positive employee relations.
• Plans, prepares, and adjusts work schedules and assigns employees to specific duties.
• Supervises and coordinates activities of employees in all areas of the store or performs the work necessary at all job levels.
• Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director.
• Ensures proper customer service throughout the store and addresses specific customer issues.
• Evaluates employee performance and recommends personnel actions.
• Trains and enforces safety procedures to provide a safe and healthy work environment.
• Compiles, stores, retrieves, and understands managerial data.
• Orders merchandise, verifies delivery, ensures quality, and reports discrepancies.
• Trains workers in store policies, department procedures, and job duties.
• Ensures compliance of employees with established policies and procedures.
• Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands.
• Confers with employees and assists in solving problems affecting job performance.
• Explains store services to potential personal and business account customers.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

• Determines the motivational needs of employees and provides the appropriate environment.
• Stays current with market trends and information.
• Provides continuous education for existing store employees regarding new and updated company policies.
• Sells merchandise to company employees, customers, or issues merchandise upon requisition.
• Handles cash registers.
• Recommends cost reduction programs.
• Reviews personnel records to ensure completeness, accuracy, and timeliness.
• Recommends additions, deletions, and shelf allocation of merchandise.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

• Ability to solve practical problems.
• Ability to do arithmetic calculations.
• Ability to interview to obtain basic information.
• Education and Experience: High School or equivalent experience.
• Two years or more of similar or related work experience preferred.

Supervisory Responsibilities:

• Instructing, assigning work, reviewing work, planning the work of others.
• Selects new employees and acts on employee problems.
• Has the authority to recommend employee transfers, promotions, discipline, discharge, and salary adjustments.

Physical Requirements:

• Must be able to physically perform medium work.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

• Exposed to dust, noise, and temperature extremes.
• Possible equipment movement hazards, electrical shock, and exposure to chemicals and solvents.
• Fast paced work environment.

Equipment Used to Perform Job:

• Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine.

Financial Responsibility:

• Authorized to purchase merchandise and supplies and order repairs on equipment.

Contacts:

• Has daily contact with customers, employees, suppliers/vendors, and the general public.
• Occasional contact with federal or state regulatory agencies regarding inspections.

Confidentiality:

• Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages.

The anticipated hourly starting wage for this position is $18.00 to $22.50 depending on experience.