Service Manager

Service Manager

Hy-Vee's people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels.

Core competencies include partnerships, growth mindset, results oriented, customer focused, and professionalism. Accountable and reports to the District Store Director, Store Manager, Assistant Managers of HWH, Perishables, Store Operations, and eCommerce.

Primary duties and responsibilities include maintaining a positive attitude, generating a friendly atmosphere, providing prompt, efficient, and friendly customer service, planning, preparing, and adjusting work schedules, and supervising and coordinating activities of employees.

Secondary duties and responsibilities include determining the motivational needs of employees, staying current with market trends, providing continuous education for existing store employees, selling merchandise, handling cash registers, recommending cost reduction programs, reviewing personnel records, recommending additions, deletions, and shelf allocation of merchandise, assisting in other areas of store, and performing other job related duties and special projects.

Knowledge, skills, abilities, and worker characteristics include the ability to solve practical problems, do arithmetic calculations, interview to obtain basic information, guide people, follow technical manuals, and have increased contact with people. Education and experience include high school or equivalent experience and two years or more of similar or related work experience preferred. Supervisory responsibilities include instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others. Physical requirements include the ability to perform medium work, visual requirements, and physical activities. Working conditions include exposure to dust, noise, temperature extremes, equipment movement hazards, electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.

Equipment used to perform job includes pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine. Authorized to purchase merchandise and supplies and order repairs on equipment. Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.

Confidentiality: Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages. The anticipated hourly starting wage for this position is $15.50 to $19.50 depending on experience. For information on company benefits visit Hy-Vee's Benefits page.