Service Coordinator

Service Coordinator

The Jamar Company is a solution-focused specialty services provider with a strong regional presence and national reach. We deliver dependable, industry-leading results through innovation, safety, and field leadership. Our diverse and passionate team thrives on collaboration, values relationships, and is committed to making a positive impact. Are you a master of coordination and customer care? Join our team as a Service Coordinator, where you will play a pivotal role in keeping projects and service operations running seamlessly. In this dynamic position, you will:

• Facilitate crew scheduling for projects, maintenance, inspections, and service calls in our Service Department.
• Be the first point of contact for client inquiries, ensuring accurate information and exceptional service.
• Collaborate with Project Managers and Service Account Managers to deliver flawless project and service experiences.
• Manage service requests from start to finish, oversee technician schedules, and keep everything on track through our dispatch system.

If you thrive in a fast-paced environment, love problem-solving, and enjoy being the link between clients and teams, this is your chance to make an impact!

Essential Duties & Responsibilities

To successfully perform this role, an individual must be able to carry out each essential duty satisfactorily. The requirements outlined below represent the knowledge, skills, and abilities necessary for the position. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

• Coordinate with Project Managers and Service Account Managers to schedule field labor for large contracts, small service projects, and recurring maintenance/inspections.
• Monitor manpower and open work order spreadsheets; schedule technicians promptly.
• Answer service calls and follow up with customers in a timely manner.
• Document and categorize work requests received via phone, email, or verbally.
• Confirm billing details-such as "bill to," PO numbers, limits, warranty status, and billable work-before entering requests into dispatch software.
• Actively manage the dispatch console, including technician rescheduling.
• Enter service requests into dispatch software and oversee allocation through completion.
• Verify inspection completion, review forms, prepare field quotes, and collaborate with Service Account Managers for approval.
• Accurately input new maintenance and warranty inspection contracts.
• Provide training and support to technicians and service team to ensure smooth workflow and customer satisfaction.
• Handle customer complaints and escalate to management when necessary.
• Assist with timesheets, time tracking, accounts receivable collections, and billing support.
• Conduct customer surveys as requested.
• Support Architectural Department initiatives, including adherence to SOPs.
• Perform other duties as assigned.

Required Education & Experience

One year or more of experience in a service-oriented or complex business office, with emphasis on scheduling and client management. Proficient in Microsoft Office (Outlook, Word, Excel) or similar record-keeping software. Ability to quickly learn and navigate company systems, including CenterPoint, WebApps, Samsara, and SharePoint. Working knowledge of iPhone and iPad functionality. Excellent interpersonal and communication skills. Strong attention to detail, organizational skills, and ability to multitask effectively.

Other Details

This position will report regularly in person to Duluth, MN. All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.

What Sets Us Apart

Safety - You are part of a team that practices safety first in all we do. Innovative Culture - Where all ideas are valued and new concepts are encouraged, ensuring continuous growth and out-of-the-box thinking. Onboarding - Coordinated support to ensure integration into the company, complete understanding of role and team members, Collaborative Environment - Join a collaborative workspace where support and open communication are the foundation, leading to stronger relationships and teams. Continuous Learning - Access to resources and opportunities for day-to-day learning, and professional development Community Engagement - We encourage and support community involvement and volunteer work, providing opportunities to give back and make a positive impact in their communities Impact - Be a part of a company that makes a difference, both the in market and in the community.

Compensation & Benefits

The expected hourly compensation range for this position is $22.60 - $33.90. Compensation offered to the selected candidate will vary depending on relevant knowledge, skills, training, experience, and market conditions. This position is eligible for profit sharing based on company performance in addition to other benefits that support the total well-being of you and your family. Some benefits include: Comprehensive Health Coverage: Medical, Dental, & Vision Options Employer-Paid Coverage: Group Term Life, Short & Long-Term Disability Coverage 401K with Employer Match Discounted Company Stock (Employee Stock Purchase Plan) Profit Sharing Generous Paid Time Off & Paid Holidays Employee Referral Bonus Program Robust Training/Development & Professional Growth Opportunities Exclusive Discounts: Access to Perks Marketplace Discount Program Company Engagement, and More

Equal Opportunity Employer

The Jamar Company is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you are a person with a disability and need assistance with the application process, or if you're experiencing difficulty using our website to apply for a position, please reach out to our Human Resources department at careers@jamarcompany.us.