Service Coordinator

Service Coordinator

We are seeking a detail-oriented and organized Service Coordinator to support our team with customer service, inventory tracking, dispatching, and purchasing. This role ensures smooth day-to-day operations by coordinating work orders, managing purchase orders, handling expense reports, and serving as the primary dispatcher for the sheet metal team.

Key Responsibilities:

• Maintain purchase orders.
• Process expense reports and manage credit card allocations.
• Track shop inventory, ensuring accurate cost allocation and usage.
• Serve as main dispatcher for the sheet metal team:
• Create and assign new calls and special projects.
• Conduct material audits on service calls.
• Manage time submission for the sheet metal team.
• Audit service calls.
• Provide backup dispatch support for service or special projects.
• Answer incoming service phone calls and provide customer support.
• Review daily check log, match checks to work orders, and apply payments.
• Make collection calls to delinquent customers.
• Accept and process customer credit card payments.
• Apply materials to work orders and ensure accurate recordkeeping.
• Create and enter work orders as needed.

What we're looking for in you:

• Previous experience in dispatch, administrative support, or customer service.
• Basic understanding of mechanical systems preferred.
• Strong organizational skills with attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong communication skills, both written and verbal.
• Proficiency with Microsoft Office and business software systems.

Your life at Harris:

As one of the country's leading mechanical contractors, Harris offers you the best of both worlds: the stability, resources and opportunities of a national company, and the team culture, creative spirit and customer loyalty of a local business. If you thrive on variety and new challenges, we want to meet you! From stadiums to manufacturing facilities, power plants to hospitals, concert halls to classrooms, we handle projects of all sizes and complexity from multiple regional locations across the country.

Harris Benefits + Compensation:

• Medical, dental, vision, and life insurance
• 401K with company match
• Vacation time, sick time, and paid holidays
• Paid Parental leave
• Sales Incentive Program

Pay Range: $20.14 - $30.20 per hour. The actual salary offer will vary by candidate based on a wide range of factors such as specific skills, qualifications, experience, and location.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.