Service Call Administrator - General Line

Service Call Administrator

Ziegler Cat has an opening for a Service Call Administrator who will be responsible for managing and closing service calls for the branch. This role will require strong computer skills, excellent organizational skills, and some mechanical knowledge to support the accuracy and timeliness of invoicing customers. This role will have additional administrative support responsibilities for the branch overall as well.

Responsibilities:

• Service Call Closing: D365 Branch Support - Service Close service calls
• Create POs for necessary parts, supplies, or services
• Edit service reports to get them up to the professional standards expected
• Troubleshoot WIP/service calls
• Work with warranty on WIP/service calls
• Work with AP/AR on PO disputes, questions, or other misc. reimbursements
• Set-up new vendors in partnership with purchasing
• Monitor administrative quality of repairs

Data Accuracy:

• Follow-up on incorrect customer information (i.e. credit cards for rental)
• Follow-up on outstanding payments due to vendors
• Seek out answers to warranty questions
• Work with Sales to collect missing customer information
• Provide information on loaners eligible for manufacturer reimbursement

Additional administrative support at the branch as needed. Duties may include: main point of contact for the branch, uniforms, fleet and driver maintenance, event support, and managing the retail space.

Qualifications:

• High School Diploma or GED required; Associate's degree preferred
• 3+ years related industry experience preferred
• Strong computer skills, including Microsoft Office Suite required
• Intermediate mechanical aptitude; experience in heavy equipment, agriculture, or automotive required
• Strong detail orientation, learning orientation, and ability to work with limited direction required
• Ability to work well with others and support team initiatives
• Minimum Physical Requirements: Lift/carry up to 10 lbs Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today! The pay range for this position is $20.55 to $24.62 Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location. Along with competitive pay, full time positions are benefits eligible which includes: Health, Dental, Vision and Life Insurance 15 days of PTO your first year, accrual starts day 1 9 paid holidays 401(k) plan with company contribution and match HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year Short-Term and Long-Term Disability Insurance, FSA & EAP Paid Parental Leave & Funeral Leave Fitness membership discount Education Assistance At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.